Reply from Mariam's CollectionDec 19, 2025
Assalamu Alaikum,
We’re truly sorry that this experience caused you frustration, and we understand how disappointing it feels when a purchase doesn’t meet your expectations. We would like to clarify a few important points for transparency and fairness.
First, regarding the items in order MC47852: the sizes were selected as size L at checkout, and the order was fulfilled exactly as placed. Initially, the concern raised to our team was about the fit being smaller than expected, and later about the price and perceived quality.
Second, we would like to kindly clarify that our website offers two types of products:
• Original Mariam’s Collection designs, which are fully developed, quality-controlled, and produced under our direct supervision.
• A small selection of lower-priced items from partner suppliers, offered to meet the needs of customers looking for more affordable options. These items are clearly priced and listed accordingly.
Feedback regarding quality issues is extremely rare for products supplied directly by Mariam’s Collection, and we always encourage customers to check the supplier name before purchasing. For future orders, we sincerely recommend choosing items where the supplier is listed as Mariam’s Collection, as these follow our highest quality standards.
Regarding returns and refunds: our policy is stated clearly and consistently applied.
• If there is a confirmed quality defect, we provide free returns or exchanges — this policy is firm and always honored.
• However, returns due to dissatisfaction with price, style, or personal preference are not supported, especially for lower-priced items offered by partner suppliers.
As a Muslim-owned business, we take matters of honesty, trust, and accountability very seriously. We respectfully reject the idea that we act unfairly or dishonestly. Every order is fulfilled transparently, and no money is taken without delivering exactly what was ordered.
We appreciate you sharing your experience and wish you ease and clarity moving forward.
Warm regards,
The Mariam’s Collection Team 🌙