Mariam's CollectionReviews of mariam-col.com

Reply from Mariam's CollectionDec 15, 2025

Assalamu Alaikum dear sister, We’re truly sorry that this experience left you feeling upset. That was never our intention, and we understand how disappointing it can feel when a return isn’t possible in the way you hoped. We want to gently clarify that, as stated in our return policy, we’re only able to accept returns or exchanges when there is a confirmed quality issue. This is not because we don’t care, but because many of our items are made for modest wear and cannot be restocked once opened. We always try to be transparent about this before purchase. As a Muslim-owned business, we strive to operate with honesty, fairness, and ihsan. If there is anything our team could have explained more clearly or handled with more care, we sincerely ask for your forgiveness and welcome your feedback so we can improve. If you’re ever open to reaching out again, we’re here to listen and help as much as we can 🤍 The Mariam’s Collection Team 🌙

Reply from Mariam's CollectionDec 4, 2025

Assalamu Alaikum dear sister, Thank you so much for sharing your feelings with us — we truly hear you, and we’re sorry that this experience left you disappointed. Your trust means a lot to us, and the last thing we want is for any sister to feel unheard or unsupported. We wanted to gently clarify that our store includes a small number of items from partner brands, and the quality or sizing can sometimes differ from our original Mariam’s Collection designs, which are the pieces we personally oversee from start to finish. For your future orders, we would love for you to try our in-house designs — we are very careful with their quality, fit, and consistency, Alhamdulillah. As a Muslim-owned business, we try our best to uphold fairness, honesty, and ihsan in everything we do. If there is anything our customer service didn’t handle well, please forgive us and let us know — your feedback genuinely helps us grow. Regarding returns, our policy states that we can offer a refund or exchange for confirmed quality issues, and we always honor that. For other situations, we currently cannot accept returns, and we hope for your understanding, dear sister. We truly appreciate you giving us the chance to explain. If you’re open to it, please message us on WhatsApp — we would really like to take a closer look and see how we can make this experience better for you 🤍 With warmth and duas, The Mariam’s Collection Team 🌙

Reply from Mariam's CollectionDec 4, 2025

Assalamu Alaikum dear sister 🤍 JazakAllah khair for sharing your first experience with us — it truly means so much. Alhamdulillah, we’re so happy to hear that everything went smoothly for you and that our team was able to keep you updated throughout the process. It brings us joy to know that the abayas arrived beautifully and are perfect for the summer in Australia, mashAllah. Your kind words and duas truly encourage our small Muslim team to keep doing our best for sisters around the world. May Allah bless you for your trust and support. We look forward to serving you again, insha’Allah 🌙✨ Warm regards, The Mariam’s Collection Team

Reply from Mariam's CollectionDec 4, 2025

Assalamu Alaikum dear sister 🤍 Your review truly brought a smile to our faces. JazakAllah khair for sharing such a beautiful experience with us. We’re so happy to hear that your abaya fit perfectly, arrived in time for your trip, and that the matching hijabs made things easier for you — Alhamdulillah. It means a lot to us that you felt cared for, even with your last-minute requests. Our team always tries its best to support sisters, especially when they’re preparing for travel. Knowing that everything reached you earlier than expected and that you loved the pieces is such a blessing for us. May Allah fill your journey ahead with barakah and ease. We’d be honored to have you as a returning sister, and we look forward to serving you again, insha’Allah 🌙✨ With gratitude, The Mariam’s Collection Team