Reply from Master Supplements, Inc.Aug 2, 2024
Hi Aimee, I know this may seem counter intuitive but we take extensive extra QC measures to ensure that you have a viable product regardless of high temps during shipping! But before I explain, please note we have a very liberal return policy if customers aren't satisfied in any way.
We have manufactured our products and shipped them the same way for over 20 years now. We store our probiotics supplements at negative 10 degrees in industrial freezers up until the day they ship. Most if not all of our competitors never freeze them after manufacturing and rather they sit for months or more before shipping out to a consumer, our clock starts ticking the day we ship and unlike most other probiotic companies we guarantee our potency through expiration whereas, other bottles will say "at time of manufacturing", which means the product can be 100% dead and they are still meeting their label claims. We put A LOT of bacterial overage in every batch to ensure you are getting the labled potecny and I am happy to share the 3rd party test results via e-mail to show this. We do recommend refrigeration upon arrival but if you can’t because you’re traveling or for whatever reason; simply keep the bottle tightly closed and store in a dry, dark place.
Additionally, here is some more ways we belie we raise the standard on probiotic quality control:
We use colored glass bottles that are hermetically triple-sealed to keep the contents completely inert. The glass bottles block UV light and they allow less external moisture contamination than other bottle types.
We add moisture and oxygen desiccant packets to each bottle and flush the bottles with nitrogen to push excess oxygen out.
By creating the correct environment within the bottle and limiting their exposure to water and oxygen, we fully guarantee that our bacteria will remain stable and potent through expiration.
I hope this helps but please contact us if not. If it is helpful and more importantly, if you take the products and FEEL the difference in your gut function like I am sure you will, please consider updating this review, as a 1star is extremely detrimental for us. We appreciate your feedback and business greatly.
Jeff Porubcan
President, Master Supplements Inc
