timsheehanvtyahoo.com
I hired this company and gave them over…
I hired this company and gave them over a year. They produced no matches and when I asked for a refund they offered 10%. This company lied to get me sign and then wouldn't stand behind their product. I would not recommend this company to anyone. I wish you all the best of luck just the same. I see the company responded and clearly they think a 10% refund is a "generous refund policy". The facts are the facts. I am not lying. This is not libel. They can say they have phone records all they want, I also kept my records. This is not a mission to besmirch but only an effort to warn others. I stated my concern prior to hiring the company, they completely failed on that variable despite reassuring me over and over again that they wouldn't and their response is to offer a 10% refund. Buyers please beware. I refused to take the 10% refund because I thought it was more important to warn other's of the deceitfulness of this company. I want you to be successful but this is not the right company to hire for that success.
Reply from Master Matchmakers®Feb 6, 2023
Tim is leaving negative reviews wherever he can, and misstating facts. He may have his own "records" but our calls are recorded for this very reason. We've listened to the calls in question, and either Tim ignored what he was told, or he couldn't hear what was said. After more than a year of trying to match him in good faith and good conscience, and suggesting several possible matches, our best and final offer to settle this matter outside the court of public opinion was *20%* (not 10% as he claims). We offered him 20% of his money back after working diligently to find him a match to accept for well over a year, and he refused anything less than a full refund. The total fee he Tim paid included the cost to screen him with a background check, and for the hours of personal coaching that he was provided satisfactorily, according to his written testimonial. Not only were the conversations recorded that Tim had with our representatives both before and after placing his purchase, we also sent him multiple emails, both before and immediately after purchasing the service to make it clear in no uncertain terms that because 1) he lives in a very rural area of Vermont, 2) he refuses to travel to meet any matches, and 3) he refuses to consider anyone who would relocate to his area, our job will be uniquely challenging. We made it clear that we cannot conjure up or manufacture these possibilities from thin air, and that "it could take well over a year to get matched". When we reiterated this immediately after he placed his purchase he had a right to request to cancel the service then and there, *and receive a 90% refund*. Instead of canceling, he chose rather to acknowledge this risk and proceed with the service. We also have the fairest Refund Policy in the industry which states that if a client does not believe the service is progressing to their satisfaction, within three months of us trying, he or she may request a refund of their Matchmaking Fee. Due to the extraordinary and rare fact that Tim did not met a match in over a year, we offered him *a 20% credit* to voluntarily terminate our service. We are also willing to split the cost to arbiter with anyone who feels an objective, neutral third party should privately resolve any dispute to protect people's privacy. We firmly believe we have continued to act truthfully, morally and ethically, over more than a year of trying to match Tim. And yet still, he was unwilling to accept anything but a full refund which is wholly unfair to the good people who worked in good faith on his behalf.