Great
Based on 11,728 reviews
MDLIVE4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
KELLY B.
Exactly what i needed. I received assistance in the most timely manner and was able to alleviate discomfort and anxiety while not wasting time or money going to urgent care.
Reply from MDLIVEJun 22, 2021
Thank you so much for your review! We're glad we could help you get the care you needed from the comfort and safety of home.
H D.
Connecting was simple, every step occurred exactly as described, and the doctor was efficient, helpful, and trustworthy. Thanks for making this so quick and convenient!
Reply from MDLIVEJun 22, 2021
Thank you so much for your review! We're glad we could help you get the care you needed from the comfort and safety of home.
Jessica A.
First, I’ve had 2 good experiences before. But this one was probably the worst I’ve had with all 3 telemedicine companies I’ve used. I called for a non emergency but very painful issue. I let the doctor know what had not worked in the past 3 days and he said he was sending in a certain prescription. The pharmacy called to tell me he sent an OTC Medicine, which turns out is what I told him didn’t work. I called customer service - they escalated the issue as they said it was a problem. The nurse that called back left a message to return her call but immediately sent another prescription. The number to call back was the original number that took 20 mins to get through only to have someone call back 2 hours later. My pharmacy was closed for over an hour at that point. The 2nd prescription is another OTC medicine… I know they are aware insurance won’t pay or the pharmacy won’t have prescription otc meds. I plan to call back in the morning but I doubt it will get me anywhere. I called on a Sunday because my doctor wasn’t available only to get no help. I’ve never had this issue with Dr on Demand!!!
Reply from MDLIVEJun 23, 2021
Hi, Jessica. We're very sorry about this experience, and we'd like to know more. At your earliest convenience please contact MDLIVE customer service at 1-888-632-2738 or [email protected]. Again, we do apologize and hope we hear from you very soon.
peter
Over a month wait for a dr
Reply from MDLIVEJun 23, 2021
Please accept our sincere apology for the frustration you encountered. We would welcome the opportunity to discuss this matter in more detail. At your earliest convenience please contact MDLIVE customer service at 1-888-632-2738 or [email protected]. Again, we do apologize and hope we hear from you very soon.
Tricia
I was suffering from a non-emergency medical condition, but needed to be seen be a doctor. It was a Sunday evening. I did not want to have ER charges. For the first time I tried MD LIve. It was perfect for what I needed. The doctor was knowledgeable, explanatory, and kind. Highly reccomend!
Reply from MDLIVEJun 11, 2021
Thank you so much for your review! We're glad you had such a positive experience, and we'll be here in the future if you need us again.
darren S.
GREAT EXPERIENCE
Reply from MDLIVEJun 11, 2021
Thank you so much!
Annette H.
This service is the best. The doctor called me within 5 minutes and asked all the right questions. I will make this service part of my medical team.
Reply from MDLIVEJun 9, 2021
Thanks for your review, Annette! We're glad we were able to help you get the care you needed from the comfort and safety of your home.
BT
First time I have used this service and it way surpassed my expectations. This service saved me a lot of time and pain. I woke up with a raging UTI at 4 am so I was able to go to the pharmacy and get my prescription at 09am. I have to report that the 3 days of presciption antibiotics cured the problem. Will use this service again.
Reply from MDLIVEJun 9, 2021
Thanks for your review! We're glad we were able to help you get the care you needed from the comfort and safety of your home.
