Great
Based on 11,728 reviews
MDLIVE4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
KDS
Easy to access and get help with very little wait time. The doctor was personable and knowledgeable.
Reply from MDLIVEApr 23, 2021
Thanks for the review! We're glad we were able to help you, and we look forward to helping you again in the future.
DIANA R.
Very professional and courteous treated with utmost respect THANK YOU
Reply from MDLIVEApr 23, 2021
Thanks for the review, Diana! We're glad we were able to help you, and we look forward to helping you again in the future.
CB
I was very pleased with the response time to be able to speak with the doctor regarding my medical concern last Friday. When it was time to discuss where to send the prescription, the doctor mentioned a pharmacy which was on file. I no longer use this pharmacy and requested to change to one closer to me. We confirmed address/phone number of pharmacy. An hour or so after speaking to the doctor, I called pharmacy. They had no record of a prescription for me. They said it might be alittle longer. After dinner,(4+hours later) I called the pharmacy the doctor initially mentioned to me and sure enough, script had been sent to wrong pharmacy. This was my only negative with speaking to someone using MD Live. Thank you
Reply from MDLIVEApr 24, 2021
Hi there, we're very sorry to hear that you experienced issues with receiving your prescription. If you'd like to provide us with additional feedback so that we can resolve this issue and better assist you in the future, please give us a call at 1-888-632-2738 or [email protected].
Jennifer C.
Great service! If you have a basic issue and don’t feel like waiting to get into your doctors office this is the place for you. My initial login for an appointment request, call from the doctor and prescription pick up all happened within one hour.
Reply from MDLIVEApr 23, 2021
Thanks for the review, Jennifer! We're glad we were able to help you, and we look forward to helping you again in the future.
Cathy M.
Super fast and easy. Will use again
Reply from MDLIVEApr 23, 2021
Thanks for the review, Cathy! We're glad we were able to help you, and we look forward to helping you again in the future.
Me
As I explained in the survey, my experience was retraumatizing because the therapist I met with did not seem knowledgeable or experienced, and gaslit me about my experiences. Out of nowhere (while I was discussing racism) she asked me "have you ever been arrested?" I had nightmares all that night and I woke up with tachycardia.
Reply from MDLIVEApr 24, 2021
Hi there, we're very sorry to hear that you had a negative experience with your provider. If you'd like to provide us with additional feedback so that we can resolve this issue, please give us a call at 1-888-632-2738 or [email protected]. Again, we do apologize and hope we hear from you very soon.
Brit V.
Overall great experience
Reply from MDLIVEApr 23, 2021
Thanks for the review, Brit! We're glad we were able to help you, and we look forward to helping you again in the future.
JJ S.
The doctor was kind and understanding. She listened to my problem and understood what was going on. She prescribed my medicine and it was ready the next morning and I was in my way to feeling better. I would like to mention I have never used tele-health services before but will be much more willing to use them from now on.
Reply from MDLIVEApr 23, 2021
Thanks for the review, JJ! We're glad we were able to help you, and we look forward to helping you again in the future.
