MDLIVEReviews of mdlive.com

DO NOT PUT YOUR PAYMENT INFORMATION INTO THS SITE. They will charge your out of the blue for "copays" and then you go through hell proving them wrong. HORRIFIC billing practices. YOu get the run around. I will have to file with BBB and any other gov. agency I can find to get my money back. ITS THEFT!

They can improve by listening instead of being judgmental & condescending. It’s easy for them to sit at a computer, take a call, bill the insurance company, but not give a hoot about helping the people that call in. The day started off with Maheshkumar A Patel, & he called in Flonase & a 1960’s version of cough medicine in a gel capsule. No antibiotic for congestion, ear ache, low grade fever, & cough; problem 1. Problem 2 occurred when we called back, asked to NOT speak to him, but he snatched the call up anyways, received a text & had his name as the Provider. We answered anyways, after stating the obvious of his less than stellar diagnosis of a Virus, he lied to say it was protocol not to give antibiotics unless the patient has been sick for 7 days. Then his condescending clown of a colleague cohort called back & assumed she was going to bully a 19 year old. Not realizing said 19 year olds mother was on the phone too. The conversation ended when the bad Dr answered the question of, do you have children, & her answer evoked my response of, well then you know when your kids are sick or not right, so do I & you aren’t giving my kid your all. She then hung up with no notice. Unfortunately she never gave her name even when I asked for it. No wonder there’s a 2 star rating. Quite correct!

I will not be using MDLive again. I first tried the service during covid and had a good experience. This time, I had a negative experience and will not use it again: -My heath insurance is now through Cigna and you need to login through Cigna rather than through MDLive directly. - The cost of the primary care visit was $20 more than my in-person primary care option. - The provider was 20 minutes late, and was rude. She spoke to me in a condescending tone like a child who was getting in trouble, tried to say I booked the wrong kind of appointment, and just did not have a good bedside manner. -There was no place to leave feedback about the specific provider. While waiting for the late appointment I had called customer care who told me the provider was showing as running late on their side. I could cancel if I wanted but I would be charged.

They couldn't verify my insurance even though it's active so they charged me the full amount for the visit eventhough they never actually sent over the prescription, I had to go to urgent care. It's a scam

MDLive is a waste of time and money due to all of the red tape. Have a sinus infection. We have a rare instance of snow in Georgia and have been advised not to drive. Today driving conditions were fair. Called Urgent Care and due to weather conditions and it's Sunday, they suggested I come back tomorrow. MDLive did schedule an appointment and called me at the appropriate time. The doctor was very professional. My complaint is I have been in pain from this sinus infection and have been taking the maximum dose of both Ibuprofen and/or Naproxen allowed for over 5 days. I got scolded from Urgent care last time I did this that I could damage my liver. So I had my appt and was told that until 10 days had passed, this was most likely viral and they would not prescribe antibiotics. Antibiotics I have taken in the past and are part of my Cigna chart (if it had been accessible). I will need to call back after 10 days and pay $60 again. I was also told it was no guarantee I would get prescribed antibiotics so I was advised to handle this more efficiently, I should see a physician in person. Will never use this service again. Cigna encourages it, of course, but if MDLIve isn't willing to help me, it is a waste of money. Everything suggested I am already doing and could have been found from a free Google search: OTC pain meds, Sudafed, saline spray, steam with eucalyptus, or hot showers, etc. Very disappointed and frustrated that I have to live with this pain for another 3-5 days before I can get relief. Yes, the OTC works for suffering (at max or over that amount doses), but I get these every year (often several times) and it won't go away on its own. Would have been nice if the doctor had access to my medical history but I doubt it would have changed things.

I’d give this place a negative stars if it was allowed. Alas that wasn’t an option. I mad the awful mistake of taking the easy way out and doing a telehealth visit with the provider my insurance supports. Plus I am far too unwell to drive myself an hour to the local urgent care. So logged in and was told the wait was 5 minutes. Cool I got 5 minutes. After all my walking pneumonia isn’t going to get worse. Yes I do know because it’s not my first rodeo. So 30 minutes later I get notification my video apt is ready to start. Good to know online drs as as late as in person…. Answered the call in the middle of a coughing fit and trying to catch my breath. The dr hangs up and calls me instead. I guess you couldn’t video chat while he was driving. Yes he was driving. Symptoms. Well for a week severe coughing and so bad I’m either barfing for it’s taking me many minutes to catch my breath. My sides and back hurt to the touch from coughing and I feel like something is sitting on my chest. OTC cold and flu just are not working. His response. I’m calling in a nasal spray. A flipping nasal spray for what???? How is a nasal spray going to fix my chest a lungs. Are you kidding me?!?!?!? Then he hung up. I guess maybe he hit a dead spot on his drive. Mind you it’s Sunday. No discussion on a pharmacy or a dx or a treatment plan. But nasal spray. Anyways his worthless script went to a pharmacy that will be open in a few days. In the mean time I got dressed drove to urgent care where proper medication for pneumonia was provided. What a flipping joke. These people should not be allowed to practice anything including a golf swing.

DO NOT RECOMMEND. Had a painful UTI and scheduled appt hoping to get fast antibiotic. Talked to doctor for less than 2 minutes before she denied me service. Supervisors would not issue me a refund of $60+ after denying me service. Had to make appt elsewhere and pay twice. WASTE OF TIME AND MONEY - MDLIVE IS FRAUDULENT

Poor experience with MDLive, to say the least. The provider couldn't wait to get off the phone, aggressively talked over my wife, and ultimately called back 10 minutes later to change the Rx which they had previously agreed he should prescribe for her sinus infection (and which was effective for her in the past). Again, he talked over her, told her what he was doing, and then hung up. He also had the nerve, in the first phone call, to question her taking another Rx (totally unrelated to her sinus infection) on her medication list and which is prescribed by her PCP.