MDLIVEReviews of mdlive.com

Failed to transmit meds to pharmacy after repeated customer support calls. I wish I had used another service

Doctor hung up on me without even saying a word. Then the system said I had an appointment, and won't let me rebook since "I had an appointment within 24 hours." Providers are consistently not providing care and doing this. Providers also blame everything on allergies, not providing appropriate care since they claim it is because you need to be physically checked out anyway.

Doctor was not knowledgeable about COPD, wanted me to tie up an ER even though I didn't need to go to an ER. The Doctor was out of their comfort zone and wanted to pass the buck, timing up an ER. Obviously, doesn't understand what an ER is fir. With 02 stats at 91-93% for a person with COPD is not an emergency. This Doctor should not be working for MDLive.

Provider was quick, kind, and effective. It took 25 minutes before someone took my apt, but it was 2am on a federal holiday and UC or ER would have taken way longer. These appointments are not meant to be extensive or like a primary care visit, it is online with no physical checks. I had an issue that was straightforward and did not require diagnostic testing. She helped me with that issue.

Awful awful experience. I logged into the portal and saw my psychiatrist appointment would cost me $0 so I booked an appointment. I usually go through general medicine for $30 but was excited to see my dashboard say $0. My payment for the visit was $0 until I just received a claim for $261!? My portal is now updated to show $261 for visits but it was $0 or else I would have NEVER booked with them. Customer support wasn't able to help either.

When I first started using MD live a couple years ago I thought it was a helpful as I always received proper care and diagnosis with prescriptions that addressed my issues. Lately, I’ve received doctors that give me rushed visits, aren’t listening or concerned with my overall health history and how it relates to the issue I’m calling about. In fact, my last 2-3 visits have resulted in me needing to schedule an emergency appointment with my primary doctor or specialist (allergist, ENT, etc) 2-3 days after my MD Live appointment to get the proper care I need because the doctors at MD Live didn’t address my original concern. This leads to my health further declining or the issue getting worse. I told the doctor about a recurring issue I have and she proceeded to give me OTC remedies that I knew wouldn’t work. Now, a couple days later (with doing everything she recommended) my issue has gotten worse resulting in me getting help in the end from my primary specialist. Last time I spoke to a MD Live doctor for the same issue and they prescribed me meds that got rid of the issue. It becomes hit or miss using this service and a waste of money and time. In the end, it was just better to squeeze in an emergency appointment with my doctor which I’ll stick to from now on.

Wish I could give zero stars. It’s obvious the doctor is not reading anything that is submitted by the patient. Probably some sort of heath care scam

When I made an online appointment to renew my prescription, I saw it showed me $0.00 charge. However, a month later, I received a surprise bill for $70 after insurance. When I called customer service, they told me it was billed as a counseling appointment and that charges apply when prescriptions are issued by that type of provider. If I had known there would be a charge, I would have scheduled an in-person visit with a doctor instead and had my blood pressure and heart rate checked as well. It feels very misleading that I was not informed of any cost upfront and only received a bill a month later. Had I been aware of the charge, I would have chosen a different type of appointment. This feels like a bait-and-switch situation. Patients should be clearly informed of any charges before an appointment so they can make an informed decision about their care.