MDLIVEReviews of mdlive.com

The worst I've experienced. My insurance specifically covers appointments with MDLive, yet they charged me the non-insurance price. When calling their customer service, they tell me they can't verify my coverage and have to contact my insurance, which I do, and I speak to the MDLive rep at my insurance company, and they say I'm covered and to conatct MDLive back and tell them, yet when I actually have an appointment, they say they can't verify my insurance. It's just a continual cycle between MDLive customer service, my insurance, and the MDLive rep at my insurance. I gave up after 2 months of trying to get them all aligned. Also, I've emailed their customer service for other items, and I've yet to get any assistance or replies back. My old insurance covered Teledoc, which is so much better than MDLive. I wish I could go back.

I contacted them for my kids consultation as it was late in the night. They said and the signed up system said the wait time is 10 minutes or less. But from start to now I have been on wait for 2 hours now. Called the customer care and they tell me that they have no way of seeing how many people are ahead of me or how much time it takes. Their system is blindsiding, gave false information and I am not going to use them again.

Company is listed as MDLive for Cigna, but didn't confirm that my Cigna supplemental ins plan covered this visit. I have now spent over an hour on the phone with MD live and Cigna trying to resolve this. Cigna has never heard of them. I am totally befuddled . Definitely do not use unless They clearly acknowledge that your insurance covers the consult.

This was a colossal waste of time. 4 hours spent trying to simply get a prescription filled. The medical consult took 4 mins. The Dr gave very little information then called in a drug known to be very ineffective. 3 calls to MDlive, a trip to the pharmacy where I found out they had called in the incorrect drug and finally a phone call from someone claiming to be a nurse to say they won’t be changing the prescription. Will never use this service again. They are extremely inept and unresponsive.

Not off to a good start. My PCP recently moved to another city so I was stuck looking for a new PCP, went through mycigna to find one and found that I could see a PCP online, which is more convenient. I created my profile, inputted my HSA card to pay for visits, and scheduled a visit with a PCP by the name Dr. Amer Sayed. Upon appointment time, I logged in about 10 minutes early and waited. At appointment time, my screen changed as if the doctor had finally logged in, my camera turned on (when you schedule you have to test your camera and mine was working fine) and then not 5 seconds later, it goes back to another screen and says "thank you for your visit today, a consult report will be ready shortly"....I never saw the dr! So I called the customer service line, they apologized and said I wasn't charged but that if I wanted I could still be seen by phone, I said that would be fine and it would be today. She then tells me I need to input my card information again and its a secure line, so she puts me on hold and then comes back and the automated system says for me to input my card info and press pound, which I did, and nothing happened, I waited, and waited, and nothing. Asked if the rep was still on the other line, silence.....so I go back to my online account and nothing is available for today until after the weekend, So I found another dr who had visits available for Monday, it shows 3 times slots and then a spot to where it says "click for more time slots" so I click on that and the next page says "sorry this dr doesn't have any appointments available....lol ok. Im not making this up.....SO....I find another dr, and she has appointments but not til Tuesday, so I say the heck with it, might as well, so I begin the process of scheduling it, when I get to the part where I need to input my card info and initial that I authorize everything, I click on continue and it says "your transaction is declined" problem is my card is fine, its an HSA card that has over $700 in it. The appointment is only $25 dollars. This experience has been one for the books. Doubt I ever use them again. Id rather sit in a lobby for hours than have to deal with this again.

My health care provided works with MDLive for telehealth services. Once I was transferred to MDLive customer support, the experience was horrible. The lady I spoke with was rude to the point she said she didn't know why I was speaking with her. I asked to speak with her manager and she hung up on me.

While the service is convenient, and fast and helped me get treated for ADHD; the flat out refusal to allow their psychiatrist to fill out a simple medical form for my DOT physical stating what medications they have prescribed me, and wether I am currently stable or if I have restrictions preventing me from safely operating a CMV is really screwing me. Have possibly lost an employment opportunity and may loose my CDL as well because of the refusal. It is utterly irresponsible to refuse to fill out paper work for patients under their care. I will cease to continue using them and find a responsible practice going forward.

My father had a really bad insect bite that has caused his leg to be swollen and red. He had this before a few months ago on another part of his body. We tried to go to a clinic near by, however with it being the holidays they were closed and other places around were already closed for the day. It was easy to input the necessary information for the doctor to have and easy to upload pictures so they can have it as a reference. I was given an estimated wait time of over an hour, however I received a call within 15 minutes! The Dr. was kind and informative. They were able to prescribe antibiotics and send them to the preferred pharmacy at the end of the call. I was able to pickup the antibiotics within the next hour! Highly reccomend using MDLIVE!