MDLIVEReviews of mdlive.com

Very helpful and quick with the heavy loads. Saved 2 or more days getting attention.

This was my first experience using a telehealth platform, and as a registered nurse who is rolling out a telehealth platform for providers in my area - this could not have been any worse! I feel like I have been duped. From the starting gate, especially considering the circumstances surrounding COVID-19, this seemed like a logical method of getting the antibiotics I needed. Keep in mind, I am a registered nurse and fully aware of best practices and treatment for my ailment. The registration was pretty easy until I was done - I registered through BCBSIL app - I had no way of getting to any of the information I had just put in. However, I got several text messages and phone calls basically telling me about wait times being longer than usual. A couple hours later I get another call... I answer the phone and say “hello”. I get no response. I hear some shuffling around and breathing, but I could bit get any response from my repeated “HELLO’s”. Then I hear a clear click and a message stating something along the lines of me not responding so they were ending the call. Naturally, I was livid. I had waited dirt this. I began to wonder if I had been charged for this consult of entity air. Sure enough my copay had already been deducted from my bank account. I’m boiling at this point. I call support and am placed in hold... I was on hold for over 2 hours - during which time I got back on my BCBSIL app and signed up again for the same visit. I began getting the text and calls again telling me about the longer than usual wait times. Then suddenly they stopped. I accidentally hung up on my on hold customer support call when I answered one of the calls about my new appointment. I had written off the visit altogether when 10pm rolled around. So I went to bed only to be woke by my phone at 11:55pm. I answer to an automated message saying I was being connected. I get a few bullet point nonsense sounding like it was being read off of WebMD. Then The doctor teens me I need to call my doctor and make an appointment. ?? Excuse me! You want me to risk me getting COVID because you don’t want to do what I know you can do - as an RN who just finished educating providers (remotely from my home) what they can and can’t do via telehealth under the new executive orders and temporary CMS billing guidelines. If this is the best service this company can offer they need to stop stealing from hard working people immediately. Don’t call or waste your time with this service. I’m out extra money because of them. I have requested a refund - I have zero confidence I will get it. You know - they read a few bullet points from WebMD. Why would you have something you won’t treat as an option users can select??!!

Easy and convenient!

I give them 1 star because they don’t have an option of giving no stars at all . I have waited for 2 days to talk to someone without any success. They also place a hold on your credit card without you receiving any service. They make appointments and then there automated line calls to say doctor is still with another patient. I have wasted 2 days for nothing.

Just recently used the MDLive app and was seen by one of the online dermatologists (3/20/20). I had a very professional and excellent experience! The dermatologist Dr. Amylynne Frankel, responded back in less than 24 hours with a very detailed and thorough analysis. She also prescribed medication on the same day. When I went to my local pharmacy to pick up the medication, I was told that they did not carry that particular medication. I messaged Dr. Frankel and she immediately called my pharmacy to prescribe an alternate medication that they had on hand. Better service than what I would normally experience at my local dermatologist!

Not sure for what exactly they are there!! (1) 2 times I booked appointment in the afternoon - one time they called me at 3 am in the night, sedond time no one event bothered to call me! -- Both time they charged copay to me credit card !!!! (2) Even if you talk to them, They can't prescribe most of the medicines (except general/over the counter ones).. and finally ask to visit a dr in person!! Calling on customer care also sucks! ... they keep saying 4.4 rating out of 5 !! hahaha... hopeless service!!

Love the convenience of being at home and having counselling via the phone. I have a better Therapist than I could get locally at twice the price. Best Therapist I have had in 20 years.

I was pretty confident I had strep throat. All I had to do was upload a picture of my mouth, answer some questions, and talk to the doctor. It was so easy! Even with a wait time, they called every 30 min to confirm I was still in line.