MechanicalKeyboards.comReviews of mechanicalkeyboards.com

Should have read the return policy before hand because Jesus, it seems as if they want the product to be newer than it came before. I hate companies (in which I've only come across three this being the third) that make it a hassle to return items, literally the biggest turn off. didn't even start the return process because you can already tell it's gonna be a horrible experience. would rather just take a loss and never have to deal with companies like this.

Terrible return policy, 9% restocking fee and buyer pays for shipping back. This is essentially half my keycap set's value for keycap sets that didn't do as advertise.

I placed an order a week ago with them and they accepted the money, but did not ship for approximately 3 to 4 days. I call in to customer support and actually got someone quickly and they were courteous and promised to ensure it got shipped that day (which it did) and to refund the amount I paid for expedited shipping (which they did). This act was the only reason I gave them 2 stars instead of 1 because of the customer service I received there. In terms of actually receiving my items...well I got half of them. They split the items (a total of 4 items mind you) into two shipments: 1 with ups 2 day shipping (I originally paid for 3 day shipping) and another through USPS (some sort of non priority shipping, standard). I received the UPS package (box containing keycaps was beat up but no damaged product) but I'm still waiting to receive the other half and it's been delayed by USPS. Not sure if I know of another company that splits your order into two separate shipping speed classes when you paid for expedited shipping, and one of those is slower than what you paid for on top of just not shipping the item for 3 days after receiving payment already. Stay far away. This is my first, and will be the last order I make with this company.

I've ordered several keyboards from mechanicalkeyboards.com, $1000+ over a couple of years. The last keyboard I purchased was used - like new. It was the incorrect model (not RGB) and there was no option to add random keycaps to the order. Maybe it was because the model was used, but what a cheap move for such nice keyboards. I reached out shortly after my order to request random key caps, and was told it was not possible. The cable connection on the used - like new keyboard is so sensitive that moving it around my desk causes it to lose function. How used was it? It's unfortunate. Edit: I'll shop elsewhere instead.

Order Date: 05/06/2021 Amount paid for product: $140.30 This business committed to providing me with a high quality keyboard. Firstly, it took 8 months for them to send me the keyboard that I ordered. I was ok with this, as long as I would eventually receive the product. I finally received an e-mail on 01/04/2022 with tracking information saying that it would arrive 01/11/2022. On 01/11/2022, I searched for the package around my building but did not find it. For the next couple of days, I kept a look out for the package. On 01/14/2022, on my way out through the outside gate, I found the package OUTSIDE next to the gate (which connects directly to the street) soaking in the rain and already opened. The contents were completely missing. I attempted to contact MechanicalKeyboards.com and they were ABSOLUTELY NOT helpful at all. I attempted to contact UPS and they told me that because the sender used UPS SurePost, that ONLY THE SENDER could file an investigation. I attempted to contact MechanicalKeyboards.com and let them know that I needed them to help me, and the guy I spoke to was incredibly rude and unhelpful. He said his name was Erin or Aaron (although I'm sure that was a lie) and I asked to speak to his manager. He told me that HE WAS the manager (probably another lie). I am out $140 and have not received anything for my troubles AND have not been helped in a satisfactory way by anyone at all at MechanicalKeyboards.com. Because they have used UPS SurePost, the onus is completely on the sender to open an investigation on the missing package and make sure I am provided with the compensation I am owed on this incident. MechanicalKeyboards.com not only was extremely rude and unhelpful, they have done absolutely nothing about this. At the time of this post, they still have not opened up an investigation or even shown to give a single care about me not getting my keyboard. Do not trust this horrible excuse for a company. Save your money and time, and buy a Logitech keyboard from Amazon. Reply to MechanicalKeyboards.com reply: Yea this is the same cookie cutter response you have given every time. What you seem to fail to understand here is that UPS SurePost left the box in a CLEARLY insecure location. It was left OUTSIDE next to the front gate where it clearly could have easily been stolen (which it was). It is your job to seek a solution and compensation FOR ME since I CANNOT. This is negligence and you SHOULD BE CONCERNED about it.

I placed an order on an "in stock" item August 2020, order arrives today (Jan 2022) to my old address (my bad, but hard to remember something I ordered about a year and a half ago). The current resident puts in a return request without my knowledge. Now I'm expected to pay mechanicalkeyboards.com $9 in restocking fees and $12 for a shipping label I didn't request. So out of this I lose $21 and no keycaps, great experience from everyone involved.

The customer service team is great. They were able to answer very specific questions about a specific keyboard in detail for me. Everyone was very patient and informative. They are getting my current and future business as well

dont buy from this place especially pre-ordered items ordered keyboard on blackfriday and w/o any updates ETA is keep pushing back and i still didnt get my keyboard. when what they gonna tell you is oh sorry pre order item is something that we can not control .... do they even know what ETA is? to me thats not something they can just change for themselves if they are not keeping their promises why do business with them. just dont waste your time and money to this website