Average
Based on 1,456 reviews
Medical Guardian3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
Martha
So far I feel very confident and safe with Medical Guardian. Everyone I have talked to at this company has been helpful and friendly. Do I like having a medical alarm system...NO. But does it make me feel safer...YES. I would definitely recommend this company to anyone who lives alone.
John
everyone gave all the info I needed to make the right decision
Donna
I had a false alarm with my system. They called my house 2x and my cell phone 2x and then my friend before they called 911 so if I had fallen they would have delayed help for about 20 to 25 min. I had filled out paper work with my neighbor's phone number and it was not in the system why did I put the information on the paper work if it was not entered into the system. The day after all of this I fell and the alarm did not go off I was able to crawl to a chair and get myself up so I did not have to push the button. I just thought you should know that this is 2x that the equipment did not work right for me.
Reply from Medical GuardianOct 21, 2015
Hi Donna, Thank you for the feedback, and we apologize that you are experiencing these issues. Please call us at 1-800-313-1191 at your earliest convenience so that we can work toward resolving these issues for you.
Joyce
I recently ordered the Medical Guardian with fall protection for both my mother and my aunt. Customer service was excellent, product came quickly, and set up was very easy. I researched all the products of this type, and this seemed to best suit my family's needs and in an affordable price range. It is such a comfort to know they are protected even when they are alone.
Evelyn K.
This unit is very easy to plug in! I don't like that the pendant doesn't have a mic. I definitely don't like how BRIGHT the lites are. Very glad I don't have it in my bedroom!! Of course don't really have a clue how this will work in an emergency; hope the home base will be able to hear me! Did not like that I was charged the NEXT day from when I ordered this unit, had to wait almost a week before getting it and then another week before I got a place for it and had help to set it up. NOT happy with that. Still not sure I am keeping this.
Reply from Medical GuardianOct 21, 2015
Hi Evelyn, Thank you for your feedback! One of our best client services representatives will be in contact with you to help you understand a little better how the system operates in an emergency, as well as answer any additional questions you may have.
Kristy
I feel very safe with my Medical Guardian
Ken S.
I have had no first hand emergency experience with Medical Guardian. I have tested the unit by going into the garage to see how it would respond. I heard my telephone ringing and answered to find Medical Guardian following up on my signal. It gives me much peace of mind to know the range of protection.
Larry
Excellent service. Couldn't have ask for better
