Average
Based on 1,456 reviews
Medical Guardian3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
Mary
My aunt refuses to wear it as it is to heavy and big to wear around her neck. At the end of the 90 day period we will be cancelling. However, I will be calling sooner. The response time is very good. The company is very good so far, but again the piece is too big.
Nick
Equipment was sent in a timely manner and was easy to set up. Although all the information i gave to the first contact about the address was not recorded correctly, i was able to correct the information with one phone call. Have had it in place for about a month. No problems so far.
Judy
So far so good.
Phyllis
Right now I have no concerns
Steve
GREAT SERVICE
Don
Everything is fine so far. My only question would be. Does medicare cover any of the costs?
Beverly S.
I ordered this for my father. He has not even had it a month and had his suit jacket lost or stolen at or just outside church and, unfortunately, his mobile base was in his pocket. I called Medical Guardian and they tried to trace it, but battery had died. I was told it was $350 to replace just the mobile base, but I would receive a phone call from the manager within 24 hours. My phone call was made on Monday and I have yet to receive a return call and it is now basically Friday. We did file a police report and was hoping someone would turn it in this week, but so far nothing. I cannot see paying $350 for another base, so we will be canceling.
Reply from Medical GuardianOct 21, 2015
Hi Beverly, We apologize that you experienced this issue, and thank you for your feedback. It looks like we resolved this for you, and that your father's new Mobile Guardian unit was activated on September 30th. Please do not hesitate to reach out to us with any additional questions or concerns in the future at 1-800-313-1191.
Phyllis
I had a little difficulty setting uip the pendant and the gentleman on the other end was extremely polite and patient. He very calmly and sweetly kept walking me through the set up process until it fianlly too. Likewise the operators were equally patient and sweet. My connecting cord to the charging unit is very loose. Sometimes it takes a few attempts to get it to charge. Overall, extremely pleased.
