Average
Based on 1,456 reviews
Medical Guardian3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
Bruce L.
This company is very customer focused. They follow their customers to make sure devices are tested on a regular basis to assure help is there when needed. My wife considers her device her best friend (other than me of course) and feels more safe and secure when I am away from the house.
Tom N.
It’s the customer service that gets my five star rating! It’s second to none. I wholeheartedly recommend Medical Guardian. It’s protected my mom since 2017.
Craig
I have nothing but great things to say about the professionalism of the people that work for Medical Guardian. They were extremely helpful in getting all the devices set up and working properly ensuring my elderly mother was safe and secure. I would highly recommend Medical Guardian to anyone wishing to have peace of mind that their elderly parent is safe while we are away.
Darrell W.
BEWARE! BEWARE! They are misleading with easy connection to service! I purchased th MGMini based on the website description of services it provided and the ease of connecting to their portal. Upon receiving the device and charging it, I downloaded the app and tried to register the device as required but was unable due to message unable to connect to portal! I called the technical support line and was informed that a technician would have to attempt a manual connection, to see if this was a DUD or other issues! I was informed that this would take between 1 to 3 business days! When I was purchasing this device through their 1800 number, I wasn't informed that it could take 1 to 3 business days to connect to their services! Why buy a product that is to provide life line connection if you cannot use it right away! I have had this device 3 days already and still not able to connect to them!
Alfred K.
The person I spoke with was knowledgeable and friendly. All my questions were answered and I enjoyed my chat.
Andy D.
This company is on the level of predatory lending. My mother has been deceased for over a year and they won’t stop trying to bill me. I’ve had numerous calls with their billing department and was told they would take care of it. They won’t stop trying to bill. Even if the equipment was lost, then do a one time invoice for the equipment. No they want to try to keep stringing it out. I would caution anyone who is even considering this company. I never write comments but people need to be aware.
customer
The fact that when I am looking after our grand daughter, I don't need to worry. There is always help out there, and I get a call if some thing happens.
OhMrBill
A Better Quality of Life. We can't live without it. My father is 95 and fell last year without a device and he had to wait for someone to come in his home, a long time. Now with the Medical Guardian he feels confident to go do the things he wants to do without a fear of falling. Response is great and it goes where he goes.
