Excellent
Based on 532 reviews
MemberPress4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The “All-In-One” Membership Plugin for WordPress. MemberPress is the complete membership solution for WordPress, combining content protection, digital product sales, and flexible subscription management in a single, easy-to-use plugin. With secure payment processing, advanced access controls, and ClubSuite built-in, MemberPress also helps you create thriving member communities—complete with groups, conversations, and private spaces designed to boost engagement and build long-term loyalty.
MemberPress (memberpress.com) has 532 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
532 approved reviews, newest moderated first
Guillermo
the cancellation process is out of control, it had at least 5 screens when you are trying to cancel the service.
Reply from MemberPressJan 20, 2023
Hi Guillermo, Thanks for taking the time to leave your review. We're sorry to see you go, but we appreciate the feedback.
Elodie
I enjoyed Memberpress so far, but I wish I could track my individuel members journey on my site. I’d like to know which videos exactly a member watched and when so I could create more like this, etc. Just like in Kajabi.
Reply from MemberPressJan 6, 2023
Hi Elodie, Thanks for taking the time to leave your review. We're happy to hear that you're enjoying MemberPress. And we definitely appreciate your feedback and suggested feature upgrades. Currently, we do have a progress-tracking feature in our Courses Add-on. That could give you insight into what member has watched which video in a course lesson. You can read more about it in our recent "Features Update" post > https://memberpress.com/blog/introducing-new-memberpress-courses-updates-and-more-feature-favorites/ Or here's an overall Support Doc that also covers more on progress tracking features > https://docs.memberpress.com/article/326-getting-started-with-memberpress-courses When it comes to member engagement, we totally understand "wanting more stats". So we've gladly added your tracking recommendation to our pipeline for what's to come! Don't be afraid to reach out to our Support Team directly for any more questions about member tracking. Be sure to follow our blog too for helpful tips on how to get the most from your membership site.
Marie-Eve
Love the product, it’s great for our needs, but would need it in French it seems to be a problem for selling subscriptions to our French audience. I tried to have it translated as stated in your resource but doesn’t seem to work for us. Thank you
Reply from MemberPressDec 27, 2022
Hi Marie-Eve! Thanks for taking the time to leave your review. We're happy to read that you're loving MemberPress! But we definitely want to help you get your translation working properly. Here are a few additional resources on how to translate MemberPress: > https://docs.memberpress.com/article/164-how-to-translate-memberpress > https://docs.memberpress.com/article/289-how-to-change-any-text-in-memberpress Give these Support Docs and read, and if you're still experiencing issues, please submit a ticket of your own and we'll be happy to help figure out what's going on!
Erin
I had called/emailed about an automatic charge just to inquire and ask for assistance and no one got back to me 😞
Reply from MemberPressDec 22, 2022
Hi Erin, Thanks for reaching out. Because this is a payment-related issue, we'd like to keep things between you and us. However, we weren't able to find a support ticket under "[email protected]". So we've reached out to the email provided here to start getting things sorted out. Just give us a response back and we'll get you in touch with the support you need!
P S.
I've been a customer with this company for a few years but have decided to cease services whilst we redesign our site. I've found cancelling the autorenewal to be frustrating. There are multiple screens/popups to get through with offers and warnings to scare you into remaining a subscriber. These screens are purposefully designed to make it difficult to leave (e.g. cancellation buttons that don't appear until you've checked multiple boxes). I'm sure someone from the company will reply that they are trying to offer value, and ensure customers understand that they will no longer have security updates if they stop paying - but realistically I think it's pretty plain why they do this! I really dislike that when you sign up you are automatically opted in for yearly renewal! In my opinion, the honest approach is to ask a customer their preference when signing up (and to make it easy for them to opt out). Based on my recent experience I will unfortunately be considering other options when redesigning my site.
Reply from MemberPressDec 8, 2022
Hi P Scott, Thanks for taking the time to leave us a review. Exciting news about your redesign, but we’re sorry to see you go in that process. Yes. We do have a thorough cancelation process; however, it is not to “scare” our customers. We’d never do that! Instead, it’s our way of sticking with you every step of the way. Before a customer cancels (especially one like yourself who has been with us a while), we like to get a better understanding of why you’re leaving. Collecting customer feedback is our best technique for bettering our product to ensure a better user experience, as well as get ideas on how we can develop new strategies to fit your needs. As for our renewal process, like the majority of subscription services, our customers find an automatic renewal much more convenient. Not to mention a familiar practice many do with their own membership business. Could you imagine if you signed up for internet service and they shut it off after the first month because you didn’t click the extra button to opt-in for service the next month? Plus, we also send out a 30-day reminder to alert users of their upcoming renewal.
Mattias
Really good support and plattform!
Augustin B.
Nice plug-in!
Tatiana
Great product, customer service was good all the way through as well. We had no issues with initial installation and ongoing support.
