MemberspaceReviews of memberspace.com

Terrible. They took a long time to answer my questions. They also misled me into thinking that I can get paid automatically by integrating their code into my website and linking it into a facebook group. I wouldn't recommend this to anyone. Very poor communication.

It took them hours every time I asked for help during their allotted time period. most times I had to wait until the next day to get a very vague answer that wasn't helpful at all. I thought Adobe.com and site123.com had the worst service of any online support team, but Adobe shines next to these guys, but site123.com has similar wait times. It's been 2 days, and I am still waiting for an answer! Site123.com has similar wait times!

I am a paying customer with Memberspace. I have them embedded into my website and have tried asking some of the most basic questions. Instead what I've received is cryptic answers and for that I cannot recommend this product. Issues with support, no understanding that their customers want answers and solutions they can implement in a timely manner. Their back and forth on their cryptic responses shows a lack of care for their customers priorities or time. Integration and automation is required fact for today's small business. We tend to cobble together multiple tools to provide a product and service. I asked for Memberspace hey how do I prefill my form on a redirection from your signup form. The response I got was look here and we won't support you. Wait....so URL prefills are a well known industry function....(I googled/youtube how to do this) and multiple vendors have videos on how to do it with their product). but here is the issue nothing exists demonstrating how to do this with Memberspace. I've tested if the product I'm wanting to prefill will work....(they have youtube videos). I can statically assign the prefill URL and it works like a charm. But what I can't do is pull the information from Memberspace and they haven't told me how, they haven't told me it can't be done, they haven't provided any real support around this just unnecessary back and forth emails. I'm tired. This is something I could have been done with days ago. It's a URL, but if I can't pull the information from their database .... boy that would have been helpful to know days ago. Instead they send me to their cryptic tech sheets....do they not understand that a lot of their customers can't code!!!!!

Memberspace continues to raise the transaction fee. It's increased from 1% to 4%, to a NOW A 5% TRANSACTION FEE on top of Stripe's fee. Ridiculous. So glad Squarespace Courses came out with a 0% transaction fee plan. I've been looking for alternatives to Memberspace's transaction fees and thank goodess Squarespace Courses listens to member feedback. Every since I've switched to Squarespace Courses, everything has been so much better. The funniest part is, Memberspace disses substack for having transaction fees by saying this on their website: "Substack often touts the fact that there’s no cost to join. Instead of a monthly subscription fee, users forfeit 10% of every subscriber payment (plus credit card processing fees). This pricing model can undoubtedly make sense for users with small email lists. If you’re planning to grow your subscriber base, though, it becomes expensive — fast. There’s no cap to that 10% fee that Substack takes from each paid subscriber." ...When they do they same thing with their transaction fees. Ha! So glad Squarespace Courses listens to member feedback and constantly makes updates and improvements for longevity. I'm excited that more software companies are listening to feedback regarding expensive transaction fees and creating options without them. It's the princple of the matter.