Great
Based on 807 reviews
Merach US4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.
Merach US (merachfit.com) has 807 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
807 approved reviews, newest moderated first
Indira W.
They were absolutely easy to deal with. I had to cancel my order due to an unforeseen health issue and they were very understanding and courteous. They handle matters quickly and efficiently. I highly recommend the company to anyone to purchase what they need. Their customer service was excellent.
Armand B.
Agent was very reassuring that the problem can be resolved. The agent was knowledgeable and provided additional instructions on the assembly of the recumbent bike. Happy with the purchase. She also directed me to the website to extend by warranty.
Katie P.
I bought this directly from merach. Due to health reasons I had to return it my friends have it and love it but I am unable to speak about the product other then initial view. It was cute and good quality and operated as it should. I was able to return it to the company
Reply from Merach USMay 27, 2026
We sincerely apologize for the inconvenience and discomfort this experience has caused you, especially regarding the dizziness you experienced after using the product. We fully understand your concerns and take this matter seriously. We have located your order and reviewed your case accordingly. A detailed resolution and the next steps have already been sent to your email. Please kindly check your inbox and follow the instructions provided there. We appreciate your patience and understanding while we work to ensure this matter is properly resolved for you. — MERACH Customer Service Team
Fernando R.
Company kept their promises throughout the whole process
Brittany P.
My package was delivered to the wrong house (3 streets over) and everything was handled quickly and efficiently. Fortunately for me the gentleman that lived where my package was delivered brought my package to my house but they were ready to send me another one! I will order from them again!!!
John
Very easy to get help. Kitty was quick to reply and helpful.
Oliver W.
Within a few days of receiving and assembling my rowing machine, it developed an irritating clicking noise on the top pulley mechanism, which could not be rectified by lubrication. I emailed the company (which is based in the US, I live in Australia) and honestly, I felt a little apprehensive when I sent my email, as did not expect much in the way of customer service. I got an email back when they opened on Monday morning after the holiday, apologising for the inconvenience that I had experienced. Realising the fault could not be rectified, they replaced the rowing machine which arrived within two days. It is great to deal with people who have integrity, and with a company who honour their commitments, somewhat of a rare commodity in these challenging times.
Zauditu T.
It’s only a few days now and I’ve been burning calories like never before. I’ve only used my treadmill and stepper but so far so good. I’m loving my home gym. Products were delivered in a timely manner and easy to assemble. Love the brand.
