Great
Based on 807 reviews
Merach US4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.
Merach US (merachfit.com) has 807 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
807 approved reviews, newest moderated first
Rosie A.
I want to say that I am so pleased with the vibration plate. Shipping was super fast. The price is so affordable. I have already seen results in the first two weeks. I have noticed my inflammation is decreasing and have my energy back. Thank you Merach for the great customer service! I will definitely buy from your company again.
Stan
We love our rowing machine! Setup was easy and it provides exactly the exercise we'd hoped for. The customer service is absolutely top notch. They provide real answers immediately, respond to all your needs, and back up their products like nobody else does these days. My support rep provided absolutely great service with concerned followup. Merach really wants you to be happy
Gary P.
Esther,s prompt response and positive manner
Tahnee S.
I purchased the W60 Plus specifically for its advertised 12% incline, but after measuring it, the maximum incline was only about 7%. I found other customers reporting the same issue. Customer service was frustrating and required multiple exchanges, but MERACH ultimately issued a full refund and let me keep the treadmill. It's a decent walking pad, but buyers expecting a true 12% incline should be aware.
Reply from Merach USOct 13, 2026
We are very sorry to hear that our product did not meet your expectations. We sincerely apologize for the disappointment and frustration this experience has caused. We truly value your feedback, as it helps us continue improving our products and services. If you have any further questions or need additional assistance, please feel free to reply to our email, and we will be happy to help. — MERACH Customer Support Team
Paddy B.
My remote for my 500$ T-25 walking pad defected and customer service cannot offer me a replacement. But before telling me this they made me write a review in exchange for one and then never shipped it and now I am told it's out of stock..
Reply from Merach USOct 9, 2026
We are truly sorry to hear that you were dissatisfied with the service and response you received. We sincerely apologize for any frustration or inconvenience this experience may have caused. We have reviewed your case and are pleased to let you know that there has been an update regarding your replacement remote. We have also sent you an email with further details. Could you kindly check your inbox, including your spam or junk folder, and reply directly to our email so we can continue assisting you? We appreciate your patience and the opportunity to address your concerns. We remain committed to helping resolve this matter and providing you with a better experience. Best regards, MERACH Customer Service Team
Rock
I’m surprised merach hasn’t been sue , this is one dangerous walking pad , too narrow and short length, should be 6” wider and 8” longer then it would be a great machine! I give it a one star , not worth it !
Reply from Merach USOct 6, 2026
We’re truly sorry for the disappointment regarding your order. We understand your concerns and appreciate you taking the time to share your experience. To better assist you while protecting your privacy, we have already sent a request through Trustpilot for additional order information. Please check your Trustpilot messages and reply there. Once we receive the requested information, we will investigate your case promptly and work toward a suitable resolution as quickly as possible. Thank you for your patience, and we look forward to assisting you further. Best regards, ---MERACH Customer Service Team
Suns
I’m so happy with the product and customer service. I have been burnt by a lot of companies but they followed up with my discount code I forgot to apply and was very happy with everything.
Kimberly O.
I’ve always been happy with the service and equipment I purchase through Merach. One of my last orders Fed Ex delivered to the wrong address and the support team helped solve the issue quickly and replaced the item. Greatly appreciate their help and quick response.
