Merach USReviews of merachfit.com

I got Quality issue on my rowing machine Merach MR-R14 (lack of resistance using it and plastic pieces noises inside water chamber), I reported videos and picture of serial number and I received quickly Merach's answer to replace it ASAP. I'm fully sastisfied by Merach feedback and decision Regards.Emmanuel B.

After extensive research, I decided on the Merach 950. I was particularly drawn to the combination of water and magnetic resistance, the solid wooden frame, and the dual-slide rail system. I purchased the machine directly from Merach’s website, which offered a great price and flexible payment options. Shipping was even faster than expected. While I had a few minor concerns upon delivery, their customer service team was incredibly responsive, addressing my issues quickly with the best possible solutions. Overall, a fantastic experience!

The customer service was quick and extremely helpful. I wrote in on a Friday and got a prompt response Monday after the weekend.

I made the choice to purchase a rower for my wife and me I took 3 months to finally decide between Concept 2 and Merach, hands down I made the right it has everything that the most expensive Concept 2 has and more at an affordable price, wife loves it and so do I. I highly recommend the Merach Rower.

I emailed them my problem I received a response back immediately they kept me informed of what was happening and when it would ship

Quick to ship

Love the product. I had a slight issue with receiving my product but after contacting support, They rectified this immediately. I will definitely recommend this company!

Sent me a replacement 2 months after my initial one didn’t work. Now they want to send me a second replacement bc the 1st one keeps automatically shutting off after 10minutes even when on the manual setting. Told me they would expedited this one also. Waiting 2 months is not being expedited especially when I specifically told them I didn’t care what color I received. I’m so fed up with trying to contact this company. Even when I call the call gets dropped almost every time. When I send emails it takes over a week for a response and to make it worse it’s an automated response almost every time saying the same thing as they did before. This tells me people don’t read it. It’s AI. I placed my original order in Janurary. Tomorrow is April and I have 2 vibration plates that don’t work. I don’t want to have another broken one. They’re also very heavy and I can’t move them myself. These broken devices are taking up space and in the way. I’m also still waiting for my full refund.