Great
Based on 807 reviews
Merach US4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.
Merach US (merachfit.com) has 807 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
807 approved reviews, newest moderated first
Ryan R.
Product arrived quickly but damaged. Customer service was very responsive and sent a replacement immediately. Love the product and the company. Also bought the rower, which is also an excellent product. Plan to purchase more from them.
Chad
Had what I thought was a small issue with the W60. Support was on it immediately and without any sort of delay. Which is greatly appreciated. They sent a replacement right away and the situation was resolved. Could not hav me had a better experience. Thank you Merach support team!!! Chad
Jessica
Customer service was incredibly responsive and helpful.
Gracelynn G.
Their customer support was so helpful. I was facing an issue with a 3rd party seller that sold me equipment with missing parts and was not helpful at resolving the issue. I contacted Merach directly to see if they could help me, I did not have too much expectations that they could, but not only was their communication fast and friendly, they also were able to help with providing the missing part that I needed!
TJ P.
The customer service with Merach was beyond excellent, they definitely did everything they could to help me and even provided an after care that was unexpected and I am grateful for. It's nice to know a big company cares about their clients.
Jane S.
The whole experience has been great with Merach. Purchasing on line can be a hit and miss, however this company has amazing customer service. It arrived within a week of the order, I missed out on their discount after ordering and they refunded me the discount. They answered emails within a very short timeframe as well. On the whole, an amazing service and I would use them again in a heartbeat! Thank you so much.
Alan J.
Very sturdy product. Handle bars are made from nice material and bike is rock solid! Highly reccomend.
Viv
Customer service was amazing! After a month of using my Stair Stepper, I noticed the resistance cords were tearing and it became a safety concern. I emailed Merach about it, and they quickly issued me another Stair Stepper — free of charge! No hassle, just a proof of purchase. Also, both delivery services (initial and replacement) were really fast!
