Poor
Based on 48 reviews
Merchtable2.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Merchtable is a one-stop shop for artists, labels and creators looking for end-to-end e-commerce and tour solutions for their merchandise. Merchtable offers a wide range of services, including custom merchandise design, printing and storage, order fulfillment, and direct-to-fan sales. With Merchtable, creators have the freedom to turn their vision into tangible products while enjoying the convenience of professional fulfillment and inventory management.
Merchtable (merchtable.com) has 48 customer reviews on Folks Told, with an average rating of 2.4 out of 5.
48 approved reviews, newest moderated first
Austin J.
Snagged some Gregory Alan Isakov RR posters. Not a mark on them. Previously never had an issue with shirts from them great quality. Ordered & received in a week just about every time.
Reply from MerchtableMay 2, 2025
Thank you for the awesome review, Austin!
Matt G.
Awesome merch from my favorite bands!!
Reply from MerchtableMay 1, 2025
Thank you for the review!
Xx
Had received an item that was not up to standard and Mandy quickly resolved the issue and dealt with a replacement item. The replacement I received was perfect! Very much appreciated it!
Reply from MerchtableMay 1, 2025
Thank you for the review, we are happy we could help get this resolved!
Faizal T.
After placing my order on om.merchtable.com and reading these not so pleasant reviews, I was nervous AF. But my 3 items arrived to Australia from the US less than a week via FedEx. So, 3 big thumbs up.
Reply from MerchtableApr 23, 2025
Thank you for the review, Faizal! Happy to hear this!
Meg L.
Terrible customer service. Ordered a product on 11/30 and I still haven’t received. Customer service continues to tell me my order is being shipped. A USPS label was created but USPS doesn’t have merchandise yet to ship. I’ve been told it takes a couple days to actually ship and that was on 12/13. Still no package or refund and it’s 1/3…….
Reply from MerchtableApr 23, 2025
Hi Meg - I'm sorry for the delay in reply to this review, can you please provide me your order number so I can help get this resolved for you? You can also email us at [email protected] and ask for Bianca. We can get this fixed!
Rick
I was skeptical. I ordered 3 items that were shipped extremely fast. Good quality, great email communication. I will definitely be saving for future purchases. Thank you Merchtable!
Reply from MerchtableMay 1, 2025
Thank you for the review, we are happy to hear this!
Liam K.
I ordered 3 vinyls from this company and they arrived today. They were securely packaged and delivered within a somewhat reasonable timeframe. The issue is that it appears they sent me a damaged vinyl. It couldn't have been damaged in transit, as the massive bent mark on the vinyl case would have been present across all 3 of them. It was only this one, and the product looks quite weathered compared to the other two. Also the delivery packaging wouldn't have caused this kind of damage. I've yet to test my records but I will be getting my money back from my bank if they don't work. I'm very disappointed. I cannot in good faith recommend this business. Being a business that sells these products, you should know better than to sell things in this quality.
Jamie
Worst customer Service!
Reply from MerchtableMay 1, 2025
Merchtable is now under new ownership and management. We are 100% committed to improving and regaining your trust, as you can see reflected in our more recent Trustpilot and Google reviews! We'd love to offer you a special promotion to see the positive changes we have made to earn your business again! Please reach out to [email protected] for more info!
