Average
Based on 328 reviews
Mile Auto3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Mile Auto (mileauto.com) has 328 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
328 approved reviews, newest moderated first
Doug M.
Excellent experience.Kimberly was fantastic, made the whole process.Super simple thank you very much
Reply from Mile AutoOct 17, 2025
Thank you so much, Doug! We're thrilled to hear you had an excellent experience and that Kimberly made everything simple and seamless. We truly appreciate you taking the time to share your feedback! - Mile Auto Customer Success
Emmanuel A.
Garbage insurance company
Reply from Mile AutoOct 2, 2025
Hi Emmanuel, We take feedback like this seriously and want to understand what specifically led to your experience. Could you please share more details about what happened so our team can review and address it? Without additional context, it’s difficult for us to investigate and ensure the situation is resolved appropriately. You can reach us directly at [email protected]. We would be happy to discuss your particular situation further. Thank you, Mile Auto Customer Success
Frank B.
I had a small banking error and my payment will be due before the end of the month. I will not have my card until at least the third or fourth of next month I spoke with.ilse and she was extremely helpful. Listen to my issue had me on hold for maybe a minute came back had an answer that worked for both of us and I am extremely happy. I’ve been with them over a year. I’ve had a couple talks with several people there always polite, always professional great place to be
Reply from Mile AutoSep 29, 2025
Hi Frank, Thank you so much for taking the time to share your experience with us. We’re grateful to have had you with Mile Auto for over a year, and it means a lot to hear that our team has been consistently helpful and professional along the way. We’ll be sure to pass your kind words along to Ilse. She’ll be delighted to know she was able to make things easier for you. We’re honored to have your trust and look forward to continuing to take good care of you. With gratitude, Mile Auto Customer Success
Ted C.
AVOID LIKE THE PLAGUE! Sure they quote a nice low price, and you get to pay monthly and per mile, but hidden way down in the fine print on the e-sign document is where they hide 'some additional fees'. Also nothing adds up. The quote did not add up to the actual monthly charge, the quote never mentioned any 'extra' fees or what they would be; they equal about $20 per month BTW, I have yet to get any breakdown on what the initial payment covered, and the absolute worst part? Upon cancelling, they say they have 30 BUSINESS days to refund any excess premium! EDIT to add. Look at their pathetic response. Notice how they slipped in the (and fees). Those fees were never ever spelled out nor enumerated in the quote. They did only charge me per mile, and that was the only rate that matched the quote. Nice word salad you losers!
Reply from Mile AutoSep 17, 2025
Hi Ted, Thanks for sharing your feedback. We’d like to clarify how our pay-per-mile insurance works, since transparency is very important to us. Mile Auto policies include two parts: 1. A monthly base charge that covers non-driving risks like theft and other non-moving risks, plus standard industry fees such as technology, policy, and payment processing fees. These are charged each month whether you drive or not. Your base charge plus the fees are detailed on your monthly statement. Other insurers also charge similar fees, but hide them in their monthly premiums. We prefer transparency. 2. A variable per-mile rate – just a few cents per mile – based on how much you actually drive. The monthly base charge and the per-mile rate are clearly shown in your final quote before purchasing a policy. At the start of a 6-month policy term, there is a down payment, which is applied toward the term’s base charge. After that, your monthly bill is simply the base charge (and fees) plus the per-mile portion for the miles you drove the prior month. For our low-mileage customers, this usually results in savings compared to traditional insurance. Your estimated payment quote was based on the mileage estimate you provided. Since the cost is based on the miles you actually drive, your price might be higher or lower depending on your initial estimate of mileage. It works like your electric bill: the less you use, the less you pay. Regarding cancellations: as disclosed in our policy documents, refunds are processed within 30 business days, which is standard timing in the insurance industry. We understand how important clear billing is, and we’d be happy to provide a more detailed breakdown of your charges if you'd like. Feel free to reach out to us at [email protected]. Thank you again for taking the time to share your feedback. -Mile Auto Customer Success
Karen W.
Kimberly was terrific best service ever! Highly recommend to join this mile auto. She knows her job and is super helpful with contracts and paperwork online. Karen W
Reply from Mile AutoSep 5, 2025
Hi Karen, Thank you so much for sharing your kind words! We’re thrilled to hear Kimberly was able to provide you with such great service and support. We’ll be sure to pass along your feedback to her. It will mean a lot. We’re grateful to have you as part of the Mile Auto family! Warmly, Mile Auto Customer Success
Mz M.
Called a week ago to get a quote for my new address & to update my policy info, The person I spoke to told me it was too early. I need to call back closer to my move. Mind you I had already received my new home insurance policy a week earlier for the address. This place lacks the technology to operate as a real auto carrier. I literally had to call 2 days to even get a rep on the phone. Then September comes. I was out of town for the holiday weekend so I missed my odometer reading on 8/29. I did receive another text and email to submit it on 8/30 which I did as soon as I got home. So now I am patiently waiting for my invoice to see my monthly charges and what I currently owe for August. I never received the invoice and I saw they deducted money from my account 9/4/25. The amount charged is close to what I normally pay but you should not be debiting money from my account without first informing me of the charges. I will be canceling my policy this month & would advise most ppl to just pay extra and go with a larger company. The customer service is worth it. My biggest fear is having a large claim and dealing with their claims team which is probably nonexistent!
Reply from Mile AutoSep 9, 2025
Dear Mz Margo - thank you for leaving your feedback on Trustpilot. Unfortunately, we were not able to pull up your policy with the information provided in the review. If you would send us your name via email to [email protected], we would be happy to retrieve your information and offer assistance. Starting five days before the end of each monthly period during the term of insurance, customers receive a series of text and email reminders with a hyperlink to submit a photo of their odometer. If a photo is not sent, a customer is charged a default daily mileage of 40 miles per day. A quick call to customer care will result in a new text & email for an odometer photo, and the account will be adjusted accordingly. Likewise, the account can be adjusted when mileage is submitted at the end of the next month. Once an odometer reading is verified, an email is sent 24 hours prior to collecting the amount owed via your preferred electronic payment method: credit, debit or ACH. Again, if you will share your name and/or contact details with us at [email protected], we will be happy to review your records and get back to you. And finally, with regard to Mile Auto's claims handling, we can assure you that our US-based claims team members are available to assist all our customers and claimants, with many thousands served every year. Thanks for being a Mile Auto customer. -Mile Auto Customer Care
Skyler
Phewww I think I need to take a breath. This company is literally the worst insurance company. Not only was the signup process extremely time consuming and painful (they cancelled my insurance over the weekend when they were closed three days before the due date for my odometer reading leaving me stranded and without insurance until the following week.) Fast forward to today (just two weeks later!) I needed to call them to use roadside service, should have been easy enough. Gave them a call and talked to robots, got a text to fill out some form for a third party tow appointment. Cool. Entered my information and what do you know? Sure enough mile auto is claiming I don’t have insurance with them, even though I’ve paid them for my insurance, have a policy card but that apparently doesn’t mean you get service. Their office closes at 5pm eastern, so if you need them after that - you are stranded. So thanks again Mile Auto. A service that is so cheap they can’t even work to help you. I would avoid this company like the plague and simply pay a little bit more, because news flash - this company can’t operate obviously.
Reply from Mile AutoSep 9, 2025
Hello again Skyler - When you purchased your Mile Auto policy, you did not select the roadside assistance coverage that was offered to you. Thus, when you needed roadside assistance, our system correctly indicated that you do not have that coverage. You do, however, have insurance with us. Our office hours are 9am to 6pm in each US time zone, and our accident towing (which you do have) and roadside assistance are available 24/7/365. If a customer contacts our roadside assistance provider but they do not have coverage, they are offered the opportunity to pay for it right over the phone. If you would like to discuss this further, feel free to reach out to [email protected]. -Sincerely, Mile Auto Customer Success
Linda R.
I had the pleasure of working with Kimberly at Mile Auto Insurance, and I can honestly say she exceeded my expectations. From the very beginning, Kimberly was professional, patient, and extremely knowledgeable about the auto insurance process. She took the time to explain everything clearly, making sure I understood my options and felt confident about my coverage. What really stood out to me was Kimberly’s attentiveness and genuine care. She listened carefully to my needs, found the best policy for my situation, and made the whole process quick and stress-free. She went above and beyond to answer all of my questions, and I never felt rushed or pressured. It’s rare these days to find someone who not only does their job well but also treats you with such kindness and respect. Kimberly is truly an asset to Mile Auto Insurance, and because of her, I feel secure knowing I’m in good hands. If you’re looking for outstanding customer service and someone who will really go the extra mile for you, I highly recommend asking for Kimberly!
Reply from Mile AutoSep 3, 2025
Hi Linda, We’re so glad to hear you had such a positive experience with Kimberly! 🌟 Your kind words mean a lot, and we’ll be sure to share them with her. Thank you for choosing Mile Auto! We’re happy to have you with us. – Mile Auto Customer Success
