Mile AutoReviews of mileauto.com

Reply from Mile AutoSep 2, 2025

Hi Winsel, Thank you for sharing your kind words! We’re thrilled to hear that Ilse was able to provide the support you needed. We’ll be sure to pass along your appreciation to her. We agree, her attitude and energy is amazing! We’re grateful to have you as part of the Mile Auto family! – Mile Auto Customer Success

Reply from Mile AutoAug 29, 2025

Hi Brian, Thank you for sharing your experience with us! We’re so glad to hear that our pay-per-mile model is providing the cost-effective solution you were looking for. As someone with deep industry knowledge, your feedback means a lot to us. We’re committed to making car insurance simpler and more affordable for low-mileage drivers, and it’s great to know we’re hitting the mark. We appreciate you being part of the Mile Auto community and look forward to continuing to serve you. With gratitude, Mile Auto Customer Success

Reply from Mile AutoAug 13, 2025

Hi Scott, thank you for your feedback on Trustpilot. Mile Auto takes great efforts to be transparent in our billing practices. That’s why our fees are detailed in our monthly statements. We pay our payment processor a convenience fee and thus charge such fees to our customers. We do not commit fraud against our customers. Large traditional insurance companies hide their fees in their premiums so customers cannot see them. Yes, you are correct that Mile Auto does not have the ability to charge in full up-front for a 6-month policy (we don’t have 12-month policies) because we charge for the miles actually driven each month. Our system automatically generates reminders via text and email for each customer at approximately 5 days, 3 days and 1 day before the end of a policy month to submit an odometer image so that their monthly bill can be calculated. When the odometer image is not submitted, we default to 40 miles per day until we receive the odometer reading at which time we adjust the charge accordingly. If you were not receiving those automated reminders, that is a problem and our technology team needs to know about it. Rates for all insurance companies can change at the beginning of each term. Our rates are filed with each state’s insurance regulators, and once filed, we are required by law to charge those rates. Rates for most insurers have been rising over the past few years as inflation has increased the costs of repair parts and labor. If you have any further questions, please feel free to reach out to: [email protected]. - Mile Auto Customer Success

Reply from Mile AutoAug 12, 2025

Hi Manny, Thank you for taking the time to share such kind words about your experience with Heather K. We’re so glad to hear she provided the kind, patient, and thorough service you needed, and that her follow-up made the process smooth. We agree, Heather is a wonderful part of our team, and we’ll be sure to pass along your appreciation to her. Thank you for choosing Mile Auto and for recognizing the people who make it special. Mile Auto Customer Success

Reply from Mile AutoAug 7, 2025

Hi DD, Thank you for taking the time to share such kind words about your experience with Ivonne and Griffin. We’re thrilled to know their professionalism, patience, and clear communication helped you feel confident and cared for. Delivering that level of service is exactly what we strive for, and your feedback means the world to us. Welcome to Mile Auto - we’re honored to have you with us! – Mile Auto Customer Success

Reply from Mile AutoAug 7, 2025

Hello Charlene - thank you for your feedback on Trustpilot. We can assure you that Mile Auto is not a "scam" as evidenced by the tens of thousands of our low mileage customers who appreciate our pay-per-mile pricing. We have reviewed your account, and your premiums were as follows: Term #1: $29.20 before fees and per-mile mileage charges; Term #2: $44.75, also before fees and per-mile mileage charges, following our state-wide rate increase in Florida; and Term #3: $44.23, before fees and per-mile mileage charges. Your rate was never $20 per month. The $74.33 you were charged at the beginning of Term #3 included a one-time $25 policy fee for the entire term. We regret that you found your experience with Mile Auto to be unsatisfactory. We are thankful that many low mileage drivers find our pay-per-mile billing to be ideal for their auto insurance needs. Sincerely, Mile Auto Customer Success

Reply from Mile AutoAug 7, 2025

Hi Jaxxon - thank you for your feedback on Trustpilot. Mile Auto's customer care teams are available on the phones M-F from 9am to 6pm in each US time zone. We closely monitor hold-times and disconnects to make sure our customers are well taken care of. Your experience is puzzling, and we regret the challenges you may have experienced. In order to ensure that you've received the assistance needed, please reach out to this email ([email protected]) with your contact information, and we will have someone contact you promptly. Thank you. -Mile Auto Customer Success Team

Reply from Mile AutoJul 24, 2025

Hello Hugh, Thanks for your feedback on TrustPilot. We are pleased that Mercedes Nanaimo was able to get your GLK back into shape without the need to replace the EGR. EGR replacement is costly, so we are glad to know it was fine. Our claims team members work with hundreds of years/makes/models of vehicles, and certainly do not know a Mercedes GLK like a Mercedes Benz certified repair shop, so we are glad you got your vehicle to the Mercedes experts. We have shared your feedback with our claims team, so they now know a bit more about EGRs on GLKs. Thanks for sharing the info. Best regards, Mile Auto Customer Success