Excellent
Based on 5,712 reviews
MobileHelp4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
customer
AJ was kind, patient and thorough. It was a breeze signing up. Thank you for helping to keep my 91-year old mom safe and well taken care of.
Reply from MobileHelpFeb 27, 2024
Thank you for sharing your feedback! Others can benefit from what you have to say!
customer
When I called to set it up customer service was awesome. Very knowledgeable, professional and friendly
Reply from MobileHelpFeb 27, 2024
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
Doris Walbridge C.
Friendly and knowledgeable representative; reasonable prices; quick delivery.
Reply from MobileHelpFeb 27, 2024
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
cLetha M C.
Agent was very helpful and greatly. He explained everything to my understanding.
Reply from MobileHelpFeb 27, 2024
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
NancyB
We were able to go to your website and get step by step instructions on how the program works. When we decided which product we wanted, it was very easy to order. We are excited to receive the product and have our family member safe when we are not there.
Reply from MobileHelpFeb 27, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
Jebsmom
Paid for second day shipping per Matthew’s, Safety Consultant, advice. Was told it would arrive by Monday. It didn’t even ship from Boca Raton until Monday. $20 bucks extra for nothing. My mother is a fall-risk and they refused to ship a unit overnight due to their screw-up. Call back time from a supervisor? 24 to 72 hours. Also, HEAVY sales calls even after I told them I would call them to purchase once my mother was home from the hospital. I had to call MULTIPLE times to get taken off the call list. I mean, I was getting two or three calls a day, voicemails, and emails after I told them I was extremely tied up with my mom. I couldn’t ignore the 5 star BBB rating; after my experience, I have to wonder if all of these positive reviews of the company are even legit.
Reply from MobileHelpFeb 27, 2024
We received your review and we apologize for any issues you have experienced at the time of the order. At MobileHelp, your safety is our number one priority, and we want you to be covered. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.
customer
I felt like I was just a sale. Not so much a person
Reply from MobileHelpFeb 28, 2024
Thank you for taking the time to share your experience with us. We are truly sorry to hear that you felt undervalued during your interaction with us at the time of the order. We strive to treat every customer with the upmost respect and care, and we apologize if that was not the case here. We value your feedback, as it helps us improve our services and ensure the best experience for all customers. We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
PS
HAVEN'T ANSWERED MY EMAIL FROM 4 DAYS AGO
Reply from MobileHelpFeb 27, 2024
We received your review and we apologize for any issues you have experienced in our attempts to get in touch with you. At MobileHelp, your safety is our number one priority, and we want you to be covered. Please let us know if there is anything we can do to help you regain confidence in our services, and allow us to keep you covered in the future. You can reach us directly by dialing 877-827-6207 Option 1.
