Excellent
Based on 5,712 reviews
MobileHelp4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
LT
I was not at home, and my family heard the call through the base box. Your agent was able to tell us exactly where she was, through GPS, and that it was an accidental bump to the wrist band.
Reply from MobileHelpSep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Ron H.
I need them one time when I had a TIA (mini stroke) I have them every so often because I had a major stroke. in 2007 Thanks To Mobile Help
Reply from MobileHelpSep 22, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
Marilyn B.
I had excellent help when I called. I wish they would call me 1x a month instead of me having to remember to call. Because on the trial I don’t think emergency would have ever been called as everything seems needed to be , (I don’t know the word,} adjusted cuz just kept saying about being in progress over and over. Why does it get out of whack? I question it’s worth if it needs adjusting every month!
Reply from MobileHelpSep 24, 2023
Thank you for your review of our service! We currently do not offer monthly checkups however, we do recommend testing the equipment at least once a month. Our Technical Support team is always happy to help if you need any assistance with this. We can be reached at 877-827-6207.
Blanche M.
You kept me up to date with how my order was progressing.
Reply from MobileHelpSep 22, 2023
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Linda F.
My equipment was replaced quickly. I thank everyone I spoke with when I was setting the Mobil Help unit up. The only thing I do miss is the date, time, and temperature on the unit. Otherwise everything was converted quickly. Thank you for all your representatives that helped me. Linda Facterman
Reply from MobileHelpSep 22, 2023
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Roger
Took too long for someone to answer, but once answered things went well
Reply from MobileHelpSep 23, 2023
Thank you for taking the time to leave us a review! We value you as part of our family. And we apologize for the longer than normal wait times you experienced when calling our Customer Service team. If you ever have any questions or concerns please don't hesitate to reach out.
Vina
The service was good and the rep was pleasant and knowledgeable.
Reply from MobileHelpSep 22, 2023
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Virginia M.
Response from MobileHelp was easy to understand and nprompt. Ambulance came right away. (Note that we live next door to the hospital.)
Reply from MobileHelpSep 22, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
