Excellent
Based on 5,712 reviews
MobileHelp4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Patti
Information was presented in an easy to understand manner. The equipment that is offered is exactly what I was looking for and more. It was clear that they take their responsibility very seriously and have a excellent communication with customers
Reply from MobileHelpSep 16, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Rebecca R.
Response was poor. You had wrong address for me. It took 3 calls to get my info straight. That meant EMS didn't come for 45 mins. I doubt I will keep MH. I had called 6 weeks prior to confirm my address. It is obvious that MH did NOT update my address. I have had MH several years and the one time I really needed help MH failed me. I am 74, live alone, on an island, had just had hip replacement and became ill. I have poor cell signal and that's the reason I had MH. You totally failed me
Reply from MobileHelpSep 16, 2023
We have received your review and we apologize for the trouble you experienced. At MobileHelp we pride ourselves in providing a great peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? We want to make sure all of your issues are resolved. You can reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
customer
Lisa was outstanding
Reply from MobileHelpSep 16, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
Barbara B.
Ms. Summer was very helpful and answered all questions with knowledge and understanding.
Reply from MobileHelpSep 16, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
Bill L.
I am very pleased. With MobileHelp. Fortunately I have not had to use it. It is just as advertised. It gives me a sense of well-being to know that help is available no matter where I might me.
Reply from MobileHelpSep 17, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
ROBERT
The reason there wasn't a 5 star rating is because when I had a problem, I referred to the owners manual and what I had on hand, and your phone number wasn't included anywhere. There were several directions to call customer service. Great! There weren't any "cs" numbers anywhere. The date of occurence is approximate.
Reply from MobileHelpSep 18, 2023
Thank you for your comments, your feedback is important to us. A page with all of our important phone numbers is normally included with the equipment, and we apologize if this was not found in your package. Please do not hesitate to contact our Technical Support team should you need any assistance with the equipment. You can reach us at 877-827-6207.
Wynn Plymale C.
All questions were answered to our satisfaction. Equipment suited our style and needs
Reply from MobileHelpSep 17, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
ECB
Notification when battery was low; sent replacement unit; very helpful with new setup and various other questions.
Reply from MobileHelpSep 16, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
