Excellent
Based on 5,712 reviews
MobileHelp4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Patricia Hyde C.
The service rep covered what I need to know and set me up with a system suitable for m situation.
Reply from MobileHelpSep 2, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
J S.
Very easy to work with customer service in setting up the plan. Equipment arrived and its set up and testing was self-explanatory! F do urging use my Mom pressed the help button by accident. I received a text message immediately and proceeded to start calling her. Since she wasn’t wearing her hearing aids, she did not hear my calls or the base unit trying to contact her! As prescribed EMS was dispatched to her place. The lockbox code was seamlessly passed to the paramedics so they could gain access to her place. Once inside, she was found sleeping with no problems. Even though it was a false alarm the system performed flawlessly!
Reply from MobileHelpSep 2, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say! We are happy to know that your mother is staying safe and this was only a false alarm.
customer
Great customer service. Intro to product and services associated with product.
Reply from MobileHelpSep 2, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
Gene Z.
Noel, my sales associate, was very helpful and friendly! Made sure I understood everything and how things worked! He helped me choose the right system for my father-in-laws needs. Systems all set up and being used already!
Reply from MobileHelpSep 2, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
customer
Lisa was very helpful and answered all my questions.
Reply from MobileHelpSep 2, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
Mrs. P.
Summer was very helpful and professional.
Reply from MobileHelpSep 2, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Dave
AWESOME customer service! Elan my rep was FANTASTIC at explaining the program and the equipment and how it will assist my elderly Mom. We got the payment all set for the first couple of months and my product should be here by late next week. I am ecstatic to know that mom will be safe now when no one is around. Elan TRULY deserves a BIG raise and promotion. Thanks Dave
Reply from MobileHelpSep 2, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
Bonnie M.
Great . Help was the best. Thank u
Reply from MobileHelpSep 2, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
