MobileSIM Reviews | Read Customer Reviews of mobilesim.com

MobileSIM Reviews | Read Customer Reviews of mobilesim.com

MobileSIM reviews

57 approved reviews, newest moderated first

heeyoung S.
Jan 3, 2026
Doesn't work at all
Doesn't work at all. Can't install that QR code and manually as well. Waste my money and time . Got bad feeling at the first day of my traveling because of this
Reply from MobileSIMJan 9, 2026
Dear user, We're very sorry for the inconvenience! Could you please share your email address? We would love to look into this and help out, but we need to identify your account in order to get to the bottom of this. Please note you can always contact our Customer Support, available 24/7 through the Support page.
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Dr Talvinder G.
Dec 6, 2025
I just purchased an eSIM in Isle of Man…
I just purchased an eSIM in Isle of Man and it does not work. I have been sat in a library for the past three hours using their WiFi to try to contact customer support and there has been no response. This is a scam!
Reply from MobileSIMDec 10, 2025
Hello, Per your request, order number 131642 placed on 12/06/2025 08:29:10 was canceled and the payment method you used was refunded. The transaction could take between 3 and 5 working days depending on your bank. Your MobileSIM team
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Pen T.
Dec 4, 2025
The sim did not work in Hungary where I…
The sim did not work in Hungary where I needed it. I purchased 2 of these and neither one provided me WiFi coverage. How may I receive refunds for these purchases?
Reply from MobileSIMDec 5, 2025
Dear customer, We are sorry to hear that you experienced issues with our service. Had we known sooner, we would have gladly helped. Our Customer Support team will be in touch to find the best solution for you. Thank you for your patience!
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Alex C.
Dec 2, 2025
Reliable app
Reliable app. Easy to use and good prices. Will use again on my next trips.
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Mihaela P.
Nov 28, 2025
Purchased lots of GB, got so little service
I made three purchases, I followed all the steps, but still i don't really have internet after I leave my hotel wi-fi.
Reply from MobileSIMDec 3, 2025
Dear Mihaela, Thank you for bringing this to our attention. We will reach out to you directly to further assist. We appreciate your patience!
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SN
Nov 8, 2025
Tried MobileSIM in Mauritius, but too weak signals during daytime.
Tried MobileSIM eSIM in Mauritius. 1 GB over 8 days option. After 330MB usage it became very weak or nonexistent, especially during daytime (when I needed it the most!) There is some useful data connection during night time. This is probably a bandwidth issue from the local mobile partners of this company.
Reply from MobileSIMNov 12, 2025
Dear customer, We appreciate you sharing your experience with our eSIM in Mauritius. We are sorry to hear the data connection was unreliable. We are currently investigating potential bandwidth issue with our local partners to improve our service. We appreciate your patience and understanding!
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Qi C.
Nov 3, 2025
The eSIM from MobileSIM for Namibia…
The eSIM from MobileSIM for Namibia does not work at all. The custom support was not helpful. The trouble shooting e-mail often repeated the same content. After several communication, we had to give up. Updated per Nov 18. I got the refund from MobileSIM. That is good. However, my husband who had the same issue and requested the refund. He did not get response from MobileSIM so far
Reply from MobileSIMNov 6, 2025
Hello, and thank you for your feedback. Resolving an eSIM connection issue involves several verification steps, which may sometimes feel repetitive. Our Support Team will contact you shortly to provide further assistance. Thank you for your patience!
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Azilda F.
Nov 2, 2025
Not fast and not as reliable
Not fast and not as reliable
Reply from MobileSIMNov 4, 2025
Dear Azilda, Sorry you feel this way. If there's anything we can do to assist you with your eSIM activation or usage, please let us know. For any other inquiries, check out our Help Center at: https://www.MobileSIM.com/help_center.
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