Reply from Mobility Scooters DirectJan 9, 2026
Hello,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We want to clarify a few important points for accuracy and transparency. Once a mobility scooter is purchased and operated, it is considered a used product. As outlined in our clearly stated return policy, used products are subject to a restocking fee if returned, regardless of the reason. This policy is standard in the mobility industry due to the medical and personal-use nature of the equipment.
That said, your Golden Buzzaround GB120 was fully covered under the manufacturer’s warranty. In situations where a product experiences performance concerns, our team works directly with the manufacturer to diagnose and resolve any issues under warranty. When your scooter was returned, our technicians performed a full inspection and evaluation, and no mechanical or battery defects were found. The unit operated within normal manufacturer specifications.
It’s also important to note that lithium battery–powered devices, including mobility scooters, often require a short break-in period and strict adherence to charging guidelines outlined in the user manual. Improper charging habits or environmental factors—such as extended use, terrain, or cruise-specific conditions—can impact battery performance without indicating a defect.
We’re glad to hear you had a positive experience with our sales team, and we regret that your overall experience did not meet expectations. Our goal is always to provide clear policies, reliable products, and responsive support, and we take feedback like this seriously as we continue to improve.
If you have any additional questions or would like further clarification, we encourage you to contact our customer service team directly.
— Mobility Direct
