Modern Bath House Reviews | Read Customer Reviews of modernbathhouse.com

Modern Bath House Reviews | Read Customer Reviews of modernbathhouse.com

Modern Bath House reviews

78 approved reviews, newest moderated first

Mark
Nov 11, 2017
Excellent production selection, service, and price
Excellent production selection, terrific service, and great prices. My experience with Modern Bath House was first class from purchase to delivery. Thanks to Marvin for the delivery follow up and Geraldine for answering my questions. I recommend and will shop here again.
Reply from Modern Bath HouseNov 11, 2017
Thank you, Marie and Ian - we appreciate your feedback. It was a pleasure serving you and hope to see you shop with us in the future.
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Jane E.
Nov 6, 2017
Took payment but no delivery and service number that only takes messages
Why do these people have a service number that answers with "We cannot take your call at this time"? How is this service? I ordered a vanity on 16 Oct 17 and it is now 6 Nov 17 with no sign of the vanity. They took the money immediately and there has been no communication since. I am very concerned at the lack of communication and of delivery. Am I ever going to receive the vanity? How can I know because there is no way to ask.
Reply from Modern Bath HouseNov 11, 2017
Hello Jane - we are sorry to hear you have not gotten the information you are looking for. . We are committed to keeping customers informed of the status of their orders, so this instance was is a deviation in our normal procedures. We return every call within 24 hours and respond to email even more quickly. I see you spoke with Geraldine. I hope she was able to answer your questions. We will continue to monitor your shipment and let you know as soon as your vanity is on it's way.
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Kendra H.
Sep 5, 2017
I was extremely satisfied with our …
I was extremely satisfied with our purchase however the shipping time was a bit misleading. Overall I'd purchase from again!
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Doug
Aug 15, 2017
The item we purchased was as described …
The item we purchased was as described and delivered earlier than expected
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Charles
Jul 31, 2017
MY ORDER 2769 not here. Need response.
MY ORDER 2769 for a medicine cabinet is not here after 3 weeks. I can't speak to anyone on the phone. Emailed the support/help and no response. If the manager sees this contact me. 408-713-2780 Shipping address last name is Corona. For Hearth Apts.
Reply from Modern Bath HouseAug 6, 2017
We have been trying to contact you unsuccessfully with the phone number provided. It seems calls hang up upon pick up. Also, emails are bouncing back. We apologize for being unable to relate an order status update and your tracking number. Your order has shipped via UPS. Your medicine cabinet is scheduled to be delivered on Monday, Aug 8th. Please send us an alternative method of communication so we can send your tracking number.
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MickyBN
Jul 28, 2017
EXCELLENT customer service
EXCELLENT customer service! They answer emails almost immediately and do everything in the power to make things perfect. I had to contact them at least twice due to errors on my part and again when a shipment arrived with some damage. But they fixed my errors with no questions and are sending a replacement for the damaged item. I would have no hesitation in ordering again and again from these folks.
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minnie
Jul 25, 2017
The product was damaged when we …
The product was damaged when we received it, but the customer service was good. They refunded my purchase for the damaged and sent me new parts for the other vanity that was damaged within 4 weeks. Overall the customer service is very good.
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Michael F.
Jul 17, 2017
shipping challenges
Vanity ordered was great and arrived safe. In fact was impressed with quality for the price. Issue was amount of time it took with no expected delivery date and none of the dates for showing up on tracking, to eventual stated arrival being met. Shipping company jumped through hoops but Modern Bathouse Folks seemed to be tripping over each other with different info coming from different people. Was told the issue was at the manufacturer so may be different depending on what is ordered.
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