Average
Based on 76 reviews
Molekule, Inc.3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With 25 years of R&D, rigorous scientific testing and peer-reviewed publications, and FDA clearance for medical use, combined with HEPA filtration, our patented PECO technology is one-of-a-kind in its capability to not only capture, but break down pollutants like bacteria, viruses, mold, allergens & more.
Molekule, Inc. (molekule.com) has 76 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
76 approved reviews, newest moderated first
w1nter
Poorly reviewed air purifiers. Additionally, they no longer allow you to use the air purifier you bought with your hard earned money unless you use their own purifier filter. Avoid this company and do not give them any money.
cydroid
Avoid Molekule products at all cost. There are plenty of good alternatives.
Catyclism
they're selling all your data, and the products you buy from them you don't even own lmfao
Ankur A.
I wished there was an option to rate zero stars. The super expensive purifier barely worked and the. Started making weird noises. Then their marketing team sent me a scary email saying that they will revoke access to the app unless I bought filters from there. While they already have a 1.7 stars, this should be driven as close to 1, which is the lowest rating here. They clearly don’t care
Carlos N.
Forced Auto-Ship then took months to return with the most run around ever a company has given me. NEVER will purchase anything from them and hope you spend your money on "premium" air filtration elsewhere.
Susie S.
Unfortunately, I tried to work with this company for over a year with no success. I bought a very expensive air purifier and they stopped supporting the software on the air purifier. They will not provide support or replace it. Their customer service is awful. There is nothing else wrong with the product. They just refuse to ensure the software stays updated. Scam company.
Anne
Can't get customer service to respond. There is no way to actually talk to a real person to troubleshoot a filter that won't even turn on. Very disappointed with the lack of customer service. I have 6 of their filters and will not be purchasing any more. I've been a customer for over 5 years and in the beginning, they had a phone line where you could call and talk through issues with customer service. No longer. And they don't respond to emails either.
Ruth S.
The other reviews are "spot on!" Molekule makes a product that does not last. However, I had a better result than others when dealing with the company: This is my second Molekule purifier to go "belly up" within four years. My first purifier was replaced under warranty. Unfortunately, this purifier was out of warranty. I contacted customer support. The patient representative did everything to help me to reset the purifier, but it was to no avail. The representative asked for pictures and for my sales receipt. Molekule graciously offered to replace the out-of-warranty purifier. (Within 24 hours, I received confirmation that Molekule will be shipping a replacement unit to me.) I was delighted to be able to purchase my second Molekule air purifier on Amazon, but was disappointed to find that I could not purchase an extended warranty. I have suggested to the company that they offer an extended warranty for purchase to protect both them and the customer. I have also suggested that they change to a manufacturer that makes better components in the construction of their products. I recommend Molekule to my friends and clients because their products do the job, especially on mold. Unfortunately, their purifiers do not stand the test of time, BUT MY EXPERIENCE IS THAT THE COMPANY WILL TAKE CARE OF YOU!
