Molekule, Inc.Reviews of molekule.com

I've got to say that customer communication from Molekule is exceptionally good! I had a problem with my device but customer support were there all the way through in trying to make sure that appropriate troubleshooting and my satisfaction was taken care of. It also looks like the replacement filters for the purifiers are now being sold in the UK, so hopefully will remain in stock.

I own 6 of the Molekule air purifiers. I have found these units were inconsistent. These air purifiers are some of the highest prices on the market, however these products have serious issues. The mobile app has many defects leaning it to be non-functionable most times that I have attempted to use it. The Consumer Reports which is a non-profit and respected unbiases reviewer of consumer products has ranked this product next to last with a rating of 20 out of 100. Buyer beware! This is a very expensive product & not worth the price.

This company only serves its US customers. Try to get new filters in Europe and expect to pay over the odds. Overall OK product, but once your filter needs replacing you may as well throw it in the bin, as filters become prohibitively expensive outside the US, full price for each, and 20 dollar shipping, and you need one every 6 months, at 125 per filter each for the cheapest type... I tried engage Molekule on this, they simply reply the same sentence, we currently only ship to US & Canada.......

Personally, I say 50/50. I bought two devices, the Air and the MiniAir+. The Air has worked correctly right out of the box without issue. Don't get me wrong, these machines do a tremendous job...when it works. The Air is a champ, the MiniAir+ is a piece of junk. Whoever their manufacturer is on this product, is killing their brand. Out of the box it has never operated correctly. When I contact their customer support...Let me put it like this, I suspect their tactic is to frustrate you until you hang-up. Otherwise, you are asking me to accept that there are people in this world THAT dumb. They close a work ticket before the problem is solved, probably for their in-house stats or whatever other excuse. But as such, you never get to continue discussing a problem you are having, you start from scratch with every phone call. And that is IFFF you can ever get a technical support person on the phone. Once they know who you are, and that you have a problem they cant fix, they never take your phone call, you stay on an indefinite hold listening to looped hold music. This may be a good product in some regards, but overall, save your money. Its a crap shoot. If you get a good one, lucky! If you get a bad one, good luck trying to resolve the issue. I have one great working one and the other is a $500 paperweight.

I literally am so grateful for my Molekule Air, me and my partner have horrible allergies and this device has been a staple in our household. The air smells cleaner and I've had way less allergy attacks in the time I've had my Molekule.

Update got Crane and it worked straight out of the box. No assembly required and did not have to call, Purifier did not work straight out of the box. Arrived Saturday and Sunday I tried to start it. Had It not have been broken, I would not have had to call the tech who did not know tech support and was condescending. He asked me if the unit was plugged in. It was straight out of the box. There was no power at all. The mans command of english was so poor, I thought he was saying listen for a friend, but he meant fan after I told my friends he said listen for a friend. The man asked me if I heard a click and I said yes. Then he wanted me to put the phone by so he could hear it. Why does this man not speak English or Spanish? I cannot be expected to know thelanuage in every country. Got a condescending email from Molekule’s customer disservice department and they said they would have someone trouble shoot it. It’s already on the way back to Amazon. I’m buying another filter from a different company which my friend said worked straight out of the box. Got a rude message from molekule that was a response to a message I sent over the Internet to molekule. Ive got a tip for molekule just skip the call center if you can’t have someone who can communicate, knows the products you sell, and has some manners. They want to trouble shoot an item that does not work? The need the order number for me to be able to return it? The overseas “Molekule Dude” said he could not help me further without a receipt. Well I’m just sending it back. My friend said he had heard good things about the device. Perhaps molekule should check the products before they leave the Chinese factory. Molekule contacted me from the Philippines via email trying to get the non working device trouble shooting. They sent me a very patronizing email and I blocked them. There is only 30 days to return item and i got it back before that. Amazon sold it. Unfortunately I'm unwilling to use molekule again due to patronizing customer service on phone and via email. It’s really clear that they don’t care or know about tech support. These reps need to learn how not to be rude to people in the states.

Let me start off by saying I bought this in desperation in the throws of Covid-19 season. I had a nearly 3 month long nasty virus I was battling. Saw the doctor several times was never recommended to get tested for Covid (so still not confirmed what I had. )Towards the end of my sickness I was so congested in my ears and throat I felt like I was suffocating at night. Mind you, I have never spent so much time in my small high rise city apartment. I started feeling like there was potentially really bad air quality in my apartment despite being new construction building. I think possibly with circulation and layout, there is a possibility mold/ mildew issues were at play from the bathroom area. Anyway I was getting desperate. I had resorted to every night waking up in the middle of the night so congested I had to put onions on my chest and ear area. Lol! I researched air purifiers, I stumbled upon the Molekule. It has literally I feel ,saved my life. If you are in a city apartment stuck inside with stay at home order buy this thing! It could literally save you and help you breathe!!!

When I requested to return the 4 units that I purchased in a bundled deal with a 30 day full refund - WELL - the experience was awful. It all started with what should have been a simple email request and reply with RMA instructions and return labels. NOPE, it was a every other day email query to them with either no reply or constantly asking me the same questions. Four phone calls resulted in the same delay tactics. I finally requested a CHARGEBACK with my credit card company and then filed a formal complaint with the Better Business Bureau of San Francisco. After a total of 32 emails, 4 phone calls, 2 formal complaints as outlined above I finally got the rerun instructions and labels. After they acknowledged shipment of the retune it took me another 6 emails to get confirmation that they had in fact credited my credit card. This should be a very big clue as to how they will handle your warranty needs. In my opinion Mr. Bogswami is a immoral business man. STAY AWAY - Buyer beware.