MondlyReviews of mondly.com

Language Learning

Write a review Website

3.4

Average

Based on 756 reviews

Mondly3.4

Write a reviewReview

Rating breakdown

Select a bar to see only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Mondly

Language Learning App

Mondly (mondly.com) has 756 customer reviews on Folks Told, with an average rating of 3.4 out of 5.

Also known as: mondly.com
Website: mondly.com
Category: Language Learning
Listed on Folks Told: 2026

More in Language Learning

Write a review

I S.

Aug 20, 2025

Avoid

Avoid: Mondly’s subscription process is blatantly deceptive and designed to entrap unsuspecting customers into unwanted recurring payments. I was initially lured by a pop-up advertisement touting Mondly as a highly effective language learning app. At the time, I wasn’t actively shopping for language apps but decided to try it since the ad offered a free trial. However, the trial lasted only a couple of days—far too short to properly evaluate the service. When I finally had time to test the app, I was informed the free period had already expired and was prompted to sign up for a paid subscription. Reluctantly, I agreed to a one-month subscription, as the offer clearly suggested this was a limited, one-month commitment, not an ongoing auto-renewal. I used the app for about three hours in the first week and found it unexceptional, certainly not worth continuing. To my shock, Mondly automatically charged me for a second month without clear prior consent. Their customer service (Efrain and Georgiana) claimed the auto-renewal terms were stated and that a reminder email was sent (which I never saw, likely buried in spam). They refused to refund the 2nd month charge, hiding behind their terms and conditions. This bait-and-switch tactic—offering a fleeting free trial, rushing users into a paid plan, and then ambushing them with auto-renewals—is unethical and predatory, regardless of what their fine print says. I was misled into believing I was signing up for a single month to test the service, not locked into an endless subscription. Mondly’s approach feels like a deliberate scam to profit off customers who are misled into recurring payments they never requested. I strongly urge others to steer clear of Mondly and choose a language learning provider with honest, transparent practices.

Reply from MondlyAug 25, 2025

Hi, Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations weren’t met, and we appreciate the opportunity to clarify a few points regarding how Mondly subscriptions work. We offer a free trial to allow users to explore the app before making a commitment. The duration of this trial may vary, and details, including whether a subscription will renew automatically, are shown during the purchase process. Additionally, when signing up through the app stores, auto-renewal is standard and managed by Google Play or the App Store, not directly by Mondly. That said, we understand how frustrating it can be when something feels unclear or unexpected. Regarding the one-month subscription: even though it was described as a monthly plan, it is a recurring monthly subscription, as stated in the plan’s terms before purchase. We do our best to ensure this is communicated at the time of sign-up and in the purchase confirmation email sent by the platform. We can confirm that our customer service team reviewed your case, and while your subscription followed the stated terms, we're sorry that this wasn't your expectation. Your feedback has been shared with our product and marketing teams to further improve clarity for future users. We also understand that emails can be missed or sent to spam — that’s why we try to provide multiple reminders where possible. Our intention is never to mislead, and we regret that your experience led you to feel that way. We take these concerns seriously and always welcome the chance to assist further if needed. Sincerely, Mondly Customer Care Team

Mondly reviews

756 approved reviews, newest moderated first

Sixten K.
Nov 8, 2025
Ich habe das einjährige Abo genommen…
Ich habe das einjährige Abo genommen als ich gesehen habe, man kann es 7 Tage kostenlos testen. Ich habe es über mein IPhone gemacht und nach wenigen Minuten gekündigt, als ich gesehen habe, dass es für mich nichts ist. Da stand auch noch auf meinem Nonto Abbuchung vorgemerkt. Da dachte ich mir noch, ok alles ok. Dann wird es ja nicht abgebucht werden, da ich ja sofort gekündigt habe. Aber am nächsten Tag war die Jahresgebühr abgebucht. Das ist unglaublich, hier wird mit einem Gratiszeitraum von 7 Tagen geworben und das Geld wird schon am nächsten Tag trotz Kündigen abgebucht. Das Geld wird wohl weg sein. Also Finger weg von dieser App.Zumindest dann, wenn ihr nicht ganz sicher seid , dass ihr das auch wirklich haben und bezahlen wollt.
Reply from MondlyNov 11, 2025
Hallo, danke für deine Nachricht. Es tut uns sehr leid wegen dieser Erfahrung. Rückerstattungen und Testzeiträume werden direkt von Apple verwaltet. Wenn du das Abo am selben Tag gekündigt hast, empfehlen wir, Apple Support zu kontaktieren, um den Fall zu prüfen. Du kannst uns auch unter [email protected] schreiben, falls du Hilfe beim Vorgehen brauchst. Mondly Team
Stephan H.
Oct 28, 2025
VORSICHT Abo Falle
VORSICHT Abo Falle, es ist nicht so einfach möglich das aAbo zu kündigen. Kundensupport antwortet nicht.
Reply from MondlyNov 3, 2025
Hallo Stephan, danke für dein Feedback. Es tut uns leid, dass die Kündigung schwierig wirkte und du keine Antwort erhalten hast. In unserem Hilfebereich findest du eine Anleitung zur Kündigung. Wir konnten keine Anfrage von dir finden. Bitte melde dich unter [email protected] mit Bestellnachweis, wir helfen gern. Mondly Team
Ilona
Oct 3, 2025
Kostenfalle/Betrug
Ich habe die App nach kurzer Zeit gekündigt und mir wird das auch so angezeigt. Trotzdem buchen die weiterhin Abogebühren ab und ich darf jetzt dem Geld hinterher laufen. Ich hoffe ich bekomme es zurück
Reply from MondlyOct 7, 2025
Hallo, danke für dein Feedback. Eine Kündigung beendet die automatische Verlängerung, bewirkt jedoch keine Rückerstattung. Wenn nach der Kündigung weiterhin Zahlungen abgebucht wurden, sende uns bitte die Bestellbestätigung an [email protected] , damit wir das prüfen können.
Lukas
Oct 3, 2025
Great Customer Care
Great Customer Care! I got problems to subscribe for an abo (it didn't synchronise with the app on my phone) and I got instant help from Georgiana from from the Customer Care Team. And now, within a few days, everything is working.
Reply from MondlyOct 7, 2025
Hi, thank you so much for your kind words! We’re happy to hear everything is now working smoothly and that Georgiana was able to assist you right away. We’ll make sure your feedback reaches her and the team. Enjoy learning with Mondly!
Theo ter H.
Sep 29, 2025
Payment failes
Payment failes. Shortly after that i got a message and warning that bij credit card was charged for a highwer amount then that was mentioned. The charge was canceled bij the bankt. De creditcard was invalidated.
Reply from MondlyOct 7, 2025
Hi, thanks for your feedback. We’re sorry to hear about this payment issue. Mondly does not charge higher amounts than those displayed in the app or store. It seems the payment was declined by your bank’s security system. Please contact us at [email protected] so we can review this together.
marion S.
Aug 27, 2025
ich versuche seit Tagen mein ABO zu…
ich versuche seit Tagen mein ABO zu kündigen , angeblich gibt es kein Account mit meiner E Mail. Die Vokabeln wiederholen sich ständig. Grammatik wird kaum vermittelt. Eine Telefonnummer für den Support zum Kündigen gibt es nicht .
Reply from MondlySep 1, 2025
Hallo Marion, vielen Dank für Ihre Rückmeldung. Wir verstehen Ihre Frustration und möchten einige Punkte klarstellen. Um ein Abonnement zu kündigen, benötigen wir bestimmte Informationen, um Ihr Konto und die Zahlung zuordnen zu können. Leider haben wir bisher nicht die notwendigen Daten (z. B. die Kaufrechnung oder die mit dem Kauf verknüpfte E-Mail-Adresse) von Ihnen erhalten. Ohne diese Angaben können wir Ihr Abonnement nicht in unserem System finden. Bitte beachten Sie auch, dass die Verwaltung und Kündigung des Abonnements in erster Linie über den Store erfolgt, in dem Sie es abgeschlossen haben (Google Play, App Store oder unsere Website). Wir haben Ihnen dazu bereits in unserer E-Mail-Korrespondenz die passenden Schritte geschickt. Wir möchten Ihnen weiterhin helfen und stehen Ihnen gerne zur Seite, sobald wir die erforderlichen Angaben erhalten. Bitte senden Sie uns die Bestellbestätigung oder die verwendete E-Mail-Adresse an [email protected] , damit wir Sie direkt unterstützen können. Wir danken Ihnen auch für Ihr Feedback zur Wiederholung der Vokabeln und zur Grammatikdarstellung. Ihre Anmerkungen wurden bereits an unser Team weitergegeben, um die Lerninhalte weiter zu verbessern. Mit freundlichen Grüßen Ihr Mondly Team
I S.
Aug 20, 2025
Avoid
Avoid: Mondly’s subscription process is blatantly deceptive and designed to entrap unsuspecting customers into unwanted recurring payments. I was initially lured by a pop-up advertisement touting Mondly as a highly effective language learning app. At the time, I wasn’t actively shopping for language apps but decided to try it since the ad offered a free trial. However, the trial lasted only a couple of days—far too short to properly evaluate the service. When I finally had time to test the app, I was informed the free period had already expired and was prompted to sign up for a paid subscription. Reluctantly, I agreed to a one-month subscription, as the offer clearly suggested this was a limited, one-month commitment, not an ongoing auto-renewal. I used the app for about three hours in the first week and found it unexceptional, certainly not worth continuing. To my shock, Mondly automatically charged me for a second month without clear prior consent. Their customer service (Efrain and Georgiana) claimed the auto-renewal terms were stated and that a reminder email was sent (which I never saw, likely buried in spam). They refused to refund the 2nd month charge, hiding behind their terms and conditions. This bait-and-switch tactic—offering a fleeting free trial, rushing users into a paid plan, and then ambushing them with auto-renewals—is unethical and predatory, regardless of what their fine print says. I was misled into believing I was signing up for a single month to test the service, not locked into an endless subscription. Mondly’s approach feels like a deliberate scam to profit off customers who are misled into recurring payments they never requested. I strongly urge others to steer clear of Mondly and choose a language learning provider with honest, transparent practices.
Reply from MondlyAug 25, 2025
Hi, Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations weren’t met, and we appreciate the opportunity to clarify a few points regarding how Mondly subscriptions work. We offer a free trial to allow users to explore the app before making a commitment. The duration of this trial may vary, and details, including whether a subscription will renew automatically, are shown during the purchase process. Additionally, when signing up through the app stores, auto-renewal is standard and managed by Google Play or the App Store, not directly by Mondly. That said, we understand how frustrating it can be when something feels unclear or unexpected. Regarding the one-month subscription: even though it was described as a monthly plan, it is a recurring monthly subscription, as stated in the plan’s terms before purchase. We do our best to ensure this is communicated at the time of sign-up and in the purchase confirmation email sent by the platform. We can confirm that our customer service team reviewed your case, and while your subscription followed the stated terms, we're sorry that this wasn't your expectation. Your feedback has been shared with our product and marketing teams to further improve clarity for future users. We also understand that emails can be missed or sent to spam — that’s why we try to provide multiple reminders where possible. Our intention is never to mislead, and we regret that your experience led you to feel that way. We take these concerns seriously and always welcome the chance to assist further if needed. Sincerely, Mondly Customer Care Team
Gervis V.
Aug 10, 2025
Es una aplicación que para empezar no…
Es una aplicación que para empezar no responde y aparte de eso cobro la membresía de una tarjeta alternativa que no estaba autorizada...técnicamente me han robado mi dinero y no responden NO INSTALEN ESTA APP !!!!
Reply from MondlyAug 11, 2025
Hola Gervis, Gracias por compartir tu opinión. Lamentamos que tengas esta percepción sobre nuestro servicio. Queremos aclarar que el cobro se realizó a la tarjeta utilizada originalmente en la compra, tal como se establece en las condiciones de suscripción. No hemos podido asociar tu nombre de usuario con una solicitud previa en nuestra base de datos, por lo que te pedimos que nos contactes a [email protected] enviando más detalles sobre lo ocurrido. Así podremos revisarlo de inmediato. Quedamos atentos a tu respuesta, Equipo Mondly Languages

MondlyReviews of mondly.com

Rating breakdown

What customers rate

About Mondly

More in Language Learning

Spanishland School

Online Kids Academy

Russian Accelerator

Lingua Verna

MondlyReviews of mondly.com

Rating breakdown

What customers rate

Mondly reviews

Ich habe das einjährige Abo genommen…

VORSICHT Abo Falle

Kostenfalle/Betrug

Great Customer Care

Payment failes

ich versuche seit Tagen mein ABO zu…

Avoid

Es una aplicación que para empezar no…

About Mondly

More in Language Learning

Spanishland School

Online Kids Academy

Russian Accelerator

Lingua Verna

Mondly reviews

Ich habe das einjährige Abo genommen…

VORSICHT Abo Falle

Kostenfalle/Betrug

Great Customer Care

Payment failes

ich versuche seit Tagen mein ABO zu…

Avoid

Es una aplicación que para empezar no…