Average
Based on 770 reviews
Monitech Ignition Interlock Systems3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Monitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Monitech Ignition Interlock Systems (monitechnc.com) has 770 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
770 approved reviews, newest moderated first
Took
It took three attempts to get the unit installed onto my car. THe techs did not know what they were doing.
Reply from Monitech Ignition Interlock SystemsApr 13, 2020
We apologize for the inconvenience you experienced at your installation appointment. Someone from the LifeSafer management team is looking into this and internal coaching will be provided as needed.
Katie Alees L.
The guy there was awesome are very quick. I was also late For my appointment and he was extremely understandings
Reply from Monitech Ignition Interlock SystemsMar 20, 2020
Thanks for letting us know about your terrific experience with our Salem, NC shop. We have local teams to assist our contract locations making sure that they have the tools and knowledge they need to expertly install and monitor your ignition interlock. We have forwarded your review to our Monitech management team in the region to make sure they know what a great job they do.
Tammie Hilburn H.
Very professional and courteous
Reply from Monitech Ignition Interlock SystemsMar 20, 2020
We appreciate you sharing your feedback with us and the Monitech community today. We are always looking for ways to improve when we need to and continue when we get it right. Thanks for letting us know we are doing well!
Samantha J.
This is the worst company I have ever done business with, The guys who work in my local office are nice, but they are the only positive of my so far year long experience. I have been overcharged, undercharged, told different things every time I talk with someone. I have been made to pay for override codes even though it was proven to be an error with my unit. There doesn't seem to be a set price for anything but the monthly cost and override code because no one could seem to figure out how much I had to pay to get it installed in a new vehicle. It's a terrible money racket with terrible customer service. I've been on hold for over 2 hours while being locked out of my car. If I had another option I would not use Monitech.
Reply from Monitech Ignition Interlock SystemsMar 20, 2020
We're sorry that we didn't provide you with the stellar service on which we pride ourselves. A Monitech supervisor is looking into your situation closer to find a solution and will be in contact soon.
Victoria H.
The technician ran into some difficulties but he kept troubleshooting and got everything fixed and got us out of there. He was very knowledgeable about his job and praise the Lord he has been sober for 24yrs!
Reply from Monitech Ignition Interlock SystemsMar 20, 2020
Our installers receive training from our Monitech employees in each region, making sure that they have the tools and knowledge they need to expertly install and monitor your ignition interlock. Thank you for letting us know that we are doing it right.
Kenneth R. W.
Don’t care about customers, fine you for stupid stuff that might not be your fault but you still got to pay the fine even though the representative says it’s washer fluid , and then violates you and Raleigh wants MORE money to have you a hearing only to determine you DIDNT have a violation!! It’s all about money not about safe hiway control .
Reply from Monitech Ignition Interlock SystemsMar 20, 2020
Unfortunately, our devices' settings are dictated by state regulations, so the fail readings on our devices are outside our control. Please note that the ignition interlock device will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual is not able to start a vehicle, and how we are able to confidently state the Monitech ignition interlock is fulfilling its purpose. We advise in our training manuals, training videos, and in person when our clients install the device - to be mindful of testing right after eating, drinking, using mouthwash, etc., as doing this can potentially register a fail and will require the device to be reset.
Amy
Andy at the durham office is awesome! He is always so nice and helpful.. he makes a not great situation much better.. I have had some past experience with some of the Monitech technicians at other offices that weren’t very pleasant so it’s nice to know that Andy is always going to be a friendly face!
Reply from Monitech Ignition Interlock SystemsMar 6, 2020
Thank you for the kind words! We’re so happy your visit at the Durham, NC Monitech shop went so smoothly. I have forwarded your review to our management team in that area to recognize their outstanding service!
Ivan E.
Andy at the Durham, NC location is a true professional! He is always prepared and helpful. Having this device on my car has been difficult, but Andy makes my monitoring appointments quick and less stressful. Thank you so much Andy!!!
Reply from Monitech Ignition Interlock SystemsMar 6, 2020
Thank you for taking the time to share your experience with our Durham, NC Monitech shop. I have forwarded your review to our management team in that area to recognize their outstanding service!
