Average
Based on 770 reviews
Monitech Ignition Interlock Systems3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Monitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Monitech Ignition Interlock Systems (monitechnc.com) has 770 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
770 approved reviews, newest moderated first
Linville R W.
I thank Monitech because the interlock makes my job possible.
Reply from Monitech Ignition Interlock SystemsSep 16, 2019
LifeSafer recognizes how difficult and certainly not fun this program can be, however we are grateful that you chose us to be on this journey with you, and we will be here for you every step of the way.
Jimmy B.
P.o.s expensive garbage
Reply from Monitech Ignition Interlock SystemsSep 16, 2019
We are sorry to hear that you are dissatisfied with your interlock device. Someone from our management team is looking into this and will be in contact with you shortly to see how we can help you through this difficult time.
Mr, M.
This agent was very rude and did help. I asked to have reporting email me my updated vehicle information to send to my lawyer for proof due to having the wrong state on my info. I was initally told a 3-5 business day to receive it. It is now 7 business days and I have yet to receive my info. Therefore, I called in to speak with someone and got this rude agent. I asked for a manager that would help but he denied saying there was no managers working. Agent even told me to try going to the centers asking to print my info although I already told him I did that and they could not. This agent was very rude and unhelpful.
Reply from Monitech Ignition Interlock SystemsSep 16, 2019
We're so sorry that we were unable to help you during your initial call. Your concern has been escalated to a manager to look into and follow up.
Scott David F.
Excellent service by technician
Reply from Monitech Ignition Interlock SystemsSep 16, 2019
Scott, thank you for taking the time to share your experience with our Durham shop. I have forwarded your review to our Management team in that area to recognize their outstanding service!
Michael G C.
Everything was fine until it was time to install... the guy doing the install was really nice, but the equipment was not functioning properly... therefore a job that should have taken 2hrs - took 3hrs- and it thru me off my schedule
Reply from Monitech Ignition Interlock SystemsSep 16, 2019
We're so sorry that it took longer than usual to install your device. We appreciate your feedback, as it helps us to improve.
James B.
I felt that the service was great! He just didn't have the time to show me on sentence to sentence steps, but some things you need to learn on your own anyway.
Reply from Monitech Ignition Interlock SystemsSep 16, 2019
We are so grateful for your kind words. Thanks for sharing your review with us and the community, James.
JG G.
I'm on the phone right now trying to talk to somebody I been waiting for 2hrs and 50mins no customer service they hang up on then you waiting another 3 hrs don't get your breathalyzer from this company ever
Reply from Monitech Ignition Interlock SystemsAug 26, 2019
We appreciate the feedback, and apologize for your experience with lengthy hold times when reaching out to our Customer Service Center. It does appear that you were able to get through and get your problem resolved. Thank you.
Paul C.
Following up with a second five-star rating. While the technician was a few minutes late, I'm not one to stress over things over which I have no control. (I'll also add that his car was burglarized overnight, but he still made it to the shop and got the jobs done. I think his name was Ortiz ... I was impressed with his dedication.) And again, while this is not the most pleasant of processes, y'all are making it bearable. I appreciate it. Finally, can you help me with something? I was in permanent lockout prior to the app't due to a missed app't. I had checked all my paperwork, and found no notification. Also, the device didn't notify me seven days prior. I assume you can check the data and see that a date wasn't loaded into the device. In order to get back up-and-running, I had to pay $90. The technician said he would request a refund, because I had adhered to all requirements, but I thought I'd holler at you from here, too. Could you help me with that? I'd sure appreciate it. Again, thanks so much for making these twelve months as painless as possible. -Paul Cooper Client ID 20831595
Reply from Monitech Ignition Interlock SystemsAug 23, 2019
Thank you for taking the time to share your experience with our Greensboro, NC shop. I have forwarded your review to our Management team in that area to recognize their outstanding service! Also, someone will be reaching out to assist with your question.
