MonnitReviews of monnit.com

Great Tech Support Team!

Sensors work well, support is friendly and well versed, just wish some of the sensor leads were a bit longer.

Product was ok, but customer service and lag time/delivery is abhorrent. Starting with the purchasing process. In any business once you enter all of the information and click purchase now that's the end of the process, you only have to wait for delivery. In my case after completing everything online I had to wait over 4 weeks before I finally lost patience, called customer service only to find out that they never processed my purchase in the 1st place. With lag/waiting time of yet another 3 weeks I had to re-order and as result my program was delayed by 2 months! If this had been my investigation into them as a supplier I would never agree to work with this company ever again.

We have 7 Monnit devices & 3 of them work, Cannot get tech help. The ones that work are good.

Good product, horrible service.

I have used Monnit sensors to monitor temperatures remotely for years. It works great and is very reliable.

Great equipment, very knowledgeable staff. I would definitely recommend.

Update: 2-27-19 They sent me an entire new system, I noticed the new sensors actually had the on/off switch in the correct location, The new Gateway is now Verizon 4G Lte and is working good, I am now hoping the sensors last with doing Heat Remediation work. Time will tell. I have used the sensors for about a week and they actually worked every jobsite. My experience has been difficult and extremely frustrating at best. Communication is not the best and tech support is very very lacking. Afters of down time and countless wasted hours of tech support they finally are going to replace my system. Even then, billing is still not correct. The product concept they offer is exactly what I need, I just need it to actually work and work consistently. I need to be always followed up with. I need my billing to be fixed that has been incorrect for months. They need to properly identify the needs of a client then follow through to ensure its all working properly. Hopefully for my industry these ongoing issues will be corrected very soon. Note they finally have ordered a new set of units and they supplied an RMA for the current set. I am really hoping they actually work this time. I hope they already have them programmed in the system and made sure they work before they are sent to me. They had advised that I set up the units wrong at first. My response, send the units to me already programmed and ready to go. Have a tech support consultant ensure these units are setup and working with the client. Properly identify the clients needs and then give them equipment that actually works.