Average
Based on 491 reviews
Monoprice3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Monoprice, Inc. is an e-commerce leader specializing in providing more than 7,500 high-quality yet affordable electronics and tech products. As an industry innovator, Monoprice fills a void in the consumer technology market by delivering exceptional products that are on par with the best known national brands at prices far below the retail average with incomparable speed and service. Maintaining a business philosophy that focuses on the needs of its customers, the company strives to bring simplicity, fairness and confidence to consumers and businesses shopping for big-ticket electronics and tech accessories.
Monoprice (monoprice.com) has 491 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
491 approved reviews, newest moderated first
AC
Excellent Customer Service, csr by email, responded in three days, replacement sent, tested and device still performing well. I will be a returning customer.
Reply from MonopriceMay 30, 2020
Thank you AC for your feedback, we appreciate it! Paul S. CS Manager
Marie-Claude
Wow! thank you for you help!
Reply from MonopriceMay 29, 2020
Thank you for your review Maria-Claude, we appreciate it! Paul S. CS Manager
AG
Excellent go to place with humans in customer service
Reply from MonopriceMay 29, 2020
We appreciate your feedback AG, thank you for your support! Paul S. CS Manager
Alex M.
Monoprice has been my go-to for cheap cables for ages -- both for professional use and for my own personal use. As of late, they've been branching out into a variety of fields, from AV essentials, small appliances, and other electronic bits-and-bobs. They remain an economical alternative to big box stores and have a selection and quality that sets them apart from other online retailers.
Reply from MonopriceMay 29, 2020
Thank you for your review Alex, we appreciate it! Paul S. CS Manager
Arthur B.
I've been ordering from Monoprice for 7+ years now and have never had a bad experience. After my most recent order my box came missing 2 small items. I reached out to their customer service and they remedied the situation quickly and effectively.
Reply from MonopriceMay 29, 2020
Thank you Artur for your business and support over the past 7+ years, we appreciate it! Paul S. CS Manager
Beatrice L.
Their prices are hard to beat and they ship fast. Unfortunately, postal services lost my parcel on its way. I turned to their customer service and they resent my order with another delivery service and I received my parcel 2 days later. Impressed with how quickly they responded to my messages (always within a day). They are great.
Reply from MonopriceMay 29, 2020
We appreciate your review Beatrice L-O, thank you! Paul S. CS Manager
Monoprice V.
First-time buyer and I'm just floored by the excellence of this company's service and their product. The quality of the sound for this price cannot be beaten. Plus, they have a generous and easy warranty that allowed me to quickly replace my headphones in time for an important project. Customer service is attentive and swift. I highly recommend them and will buy from them again.
Reply from MonopriceMay 29, 2020
Thank you for your review and your support! Paul S. CS Manager
Isaac S.
Order was lost in shipping. Monoprice sent replacement with no hassle. Excellent service.
Reply from MonopriceMay 29, 2020
Thank you Isaac for your review, we appreciate it! Paul S. CS Manager
