Monport LaserReviews of monportlaser.com

There has been great communication about my laser and the shipment. Anytime I ask a question I always get a response.

I purchased a second-hand CO2 laser cutter that was operating with an older Moshi controller. After struggling to achieve good results for a couple of weeks, I ordered a Nano V2 controller as a last resort to revive the machine. Although the initial replacement instructions I found did not exactly match my module, I contacted the support team, and within a day, I received a clear wiring diagram and specific instructions on how to rewire my machine. I followed the instructions and am extremely happy with the outcome. The machine has been operating beautifully since the upgrade. LightBurn has made the entire process much easier and more reliable compared to the old software, which frequently experienced lockups. Thank you for your excellent product and prompt support.

Great communication with the order and shipping customer support. The laser I ordered ended up being out of stock, Monport reached out and was able to quickly resolve the problem. Would do business again.

Excelente producto, muy feliz con mi compra y la atención que brindan es al 100, siempre responden los correos rápido y con mucha disposición

I still haven’t received the machine but I needed to contact support for a few things and the response was very efficient every time. Looking forward to working with the company soon!

No frills service (this is a good thing), and the part came promptly and resolved the issue.

Liza is awesome. She answered all of my questions and helped me get the LaserBurn going while the actual Laser I ordered is on back order.

Monport support is beyond great. I had some issues with my Monport Onyx and they would respond the next day in my email. You don't normally see that. After a length back and forth response in email, they came through and replaced the defective unit quickly. I have nothing but good comments about the customer service. By the way the problems I was having with the original laser in my opinion with not the fault of Monport. I firmly believe that the problems that occurred with the laser was from shipping. The edge of the shipping container had be damaged. Monport customer support is top notch , at least from my experience.