Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Becky V.
I never received the bed I need my money back.
Reply from MrFluffyFriend™Jan 3, 2025
Becky, I'm so sorry for the delivery delay. The package should be delivered by now. If not yet, I'll get on it and help with the next steps.
Janet B.
Ordered on 12/4. Paid my credit card charged. Still have no dog bed from this very questionable company. Please take care and don’t believe them. It’s that time of year when older folks like me are easy prey.
Reply from MrFluffyFriend™Jan 3, 2025
Hi Janet, We apologize for the delay. We can understand why you’d be frustrated with the situation, especially after payment has been processed. We’re investigating the status of your order and will update you soon if you still haven't received the package by now. Thank you for your patience.
Lee K.
No dog bed has been sent according to the tracking number the post office hasn't even received it check your own tracking number
Reply from MrFluffyFriend™Jan 3, 2025
Hi Lee, We totally get that it's frustrating to see no movement on your order tracking. That's definitely not what we aim for. We're on the case, checking it out as we speak. Our customer support team is always ready to help you out with an update or anything else you might need.
Linda K.
I have not gotten any answer to my missing order. It is lost. I have written to you and NO ONE responds.
Reply from MrFluffyFriend™Jan 3, 2025
We’re so sorry for the lack of communication, Linda. Our customer support team has been receiving a lot of emails and are working hard to catch up. We know how important it is to stay informed about your order. We’re investigating the status of your missing order right away and will ensure we get back to you with an update as soon as possible if you still haven't received the package by now. Thank you for your patience.
Cornelia B.
Ich habe ein Kissen in der Größe M bestellt, da nehme ich doch an, dass ein Hund mit 10kg Masse gut drauf liegen kann. Stimmt aber nicht, der Hund kann da höchstens den Kopf gemütlich drauf legen. Und Rücksendung nach China lohnt sich nicht. Wieder mal auf einen dieser Händler aus China reingefallen.
Reply from MrFluffyFriend™Jan 3, 2025
Es tut uns leid, dass die Größe des Kissens nicht den Erwartungen entspricht, Cornelia. Wir verstehen, dass dies frustrierend ist, und entschuldigen uns für die Unannehmlichkeiten. Leider bieten wir derzeit keine Rücksendungen an, es sei denn, die Ware wird nach China geschickt. Falls dies eine Option für Sie ist, lassen Sie es uns wissen. Vielen Dank für Ihr Verständnis.
Nick W.
Unfortunately our dog cannot enjoy the bed as the delivery is stuck in LA and severely delayed
Reply from MrFluffyFriend™Dec 18, 2024
Hi Nick, Thank you for sharing your feedback. We're sorry to hear about the delay with your delivery. One of our customer support team members will follow up via email shortly to assist you and provide an update. We appreciate your patience and understanding!
Kim
I PLACED 2 ORDERS I HAVE NOT RECEIVED EITHER ONE OF THEM! I HAVE REACHED OUT TO THE COMPANY MORE TIMES THAN I CAN COUNT! APPARENTLY THERE IS NO CUSTOMER SERVICE! AND THEY JUST DON’T GIVE A CRAP ABOUT THERE CUSTOMERS AND GETTING THERE ORDERS TO THEM!!! VERY DISAPPOINTING BECAUSE I HAVE BEEN WAITING AND WAITING FOR MY 2 ORDERS TO GET DELIVERED AND APPARENTLY THE CARRIER THEY DROP ORDERS OFF TO JUST LET THEM SIT. WITHHOLDING MAIL!! WOW!
Reply from MrFluffyFriend™Dec 18, 2024
Hey Kim, I really appreciate you letting us know about this situation. I'm so sorry to hear that you're feeling frustrated and inconvenienced because of your missing orders. Our support folks are going to shoot an email to your inbox in a bit to tackle this problem head-on and help you out. Thank you for bearing with us, and we're eager to sort this out for you as quickly as we can.
Teri G.
Ordered Dec 4 Tracking # Dec 9 Nothing since then!!!
Reply from MrFluffyFriend™Dec 18, 2024
Teri, we totally get why you're feeling frustrated, and we're on it! We're diving into your order details to figure out what's going on and we'll shoot you an email with all the info you need really soon. Sometimes our messages end up in the spam or junk mail, so if you don't see it in your inbox, give those a peek. But if it's playing hide and seek for too long, just drop us a line at [email protected] and we'll make sure you get everything sorted out.
