Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Richard K.
I have never received the bed I ordered. No communication regarding delivery or arrival.
Reply from MrFluffyFriend™Dec 10, 2024
Hey Richard, So sorry to hear you're having a rough time with this! Our customer support squad is on it. You should get an email from them shortly. They're super helpful and will do their best to track down your order and sort out the mess-up as quickly as they can. Thanks for hanging in there with us!
John D.
John Drummond. 12-8-2024. My English setter, Scotty, loves his pillow. The pillow has been laundered four times using a pair of my every day blue jeans to balance the load. I do shake it a lot before putting it in the washing machine. One problem of my wife having to hand sew some places that come apart in the black fabric that he lays on. Needs stronger material. Pillow helps to provide a warm bed in his dog house during winter months.
Reply from MrFluffyFriend™Dec 10, 2024
Hey John, thanks so much for your heartfelt review! It really makes our day to know that Scotty is absolutely loving his new pillow and that it's keeping him toasty in this chilly winter. Your input on the fabric is super helpful, and we'll absolutely think about using something more durable for future products. Thanks a ton for taking the time to tell us about your experience, it means a lot!
HAPPY S.
This is a horrible product that comes from China and is little more than a bath mat. Do not believe their 30 day satisfaction return, as they want me to pay shipping and tracking which would literally cost about what I paid for this.
Reply from MrFluffyFriend™Dec 10, 2024
We apologize for the frustration you've experienced, Happy. One of our customer support team members is already assisting you, and you should expect an email shortly with further instructions. Thank you for your patience.
David W Wyble S.
I have a 14 month old beagles. Thought this would settle her down. Nope, started to tear into bite it. Tried to correct here verbally several times and she and stopped. However, when we left the room on a couple hours later and returned she tore a hole into it and ripped out some of the stuffing. We have to put it up for now and decide what to do with it. On the 10th of Dec the Compny replied that they would have a customer service member reach out to me. Haven't heard nothing. Great service!
Reply from MrFluffyFriend™Dec 10, 2024
Sorry about the trouble you've been facing, David. One of our friendly customer support folks will send you an email and tackle this issue head-on and sort things out for you. Really appreciate your understanding and time.
Ann W.
Dog loves it
Reply from MrFluffyFriend™Dec 10, 2024
Thanks so much, Ann, for your feedback! It's awesome to know your pooch is totally digging the bed! 🐶😍
Mary Jane Dunlap E.
Haven't received it yet
Reply from MrFluffyFriend™Dec 10, 2024
We apologize for the delay, Mary Jane. Unfortunately, we are unable to check the status of your order without an order number. Could you please provide that information to us at [email protected]. But if you have already sent our customer support team an email, kindly check your spam/junk folder for any responses from our customer support team. Looking forward to assisting you further.
Sandra D.
I have a 12 yr. Old Doberman. My BFF!! HE does have hip arthritis and separation anxiety. He loves his MAMA! Hates when I leave and ABSOLUTELY HATES GUNSHOTS! As it is hunting season, lots of them. He 1st climbed into the bed and has not left it. Except to go outside. GOD BLESS MR. FLUFFY!!! AM NOW AWAITING THE BLANKET!!!!! SANDY DUCHESNE I want to post of pic of my Dobie in the bed
Reply from MrFluffyFriend™Dec 10, 2024
It sounds like your Doberman is already enjoying his new bed, Sandra! 😊 If you'd like to share a picture, feel free to send it our way via email at [email protected] – we'd love to see him relaxing in his comfy spot!
MARTIN J.
i have been waiting over 12 days for my order and still nothingemailed you and told to wait more days still nothing
Reply from MrFluffyFriend™Dec 10, 2024
Thank you for your patience, Martin. An email will be sent to you shortly to provide an update on your order. We sincerely apologize for the delay and appreciate your understanding as we work to resolve this.
