Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Yvonne G.
Ordered weeks ago ,apparently it's still in transit!!
Reply from MrFluffyFriend™Dec 6, 2024
Thank you for your message, Yvonne Griffith. We're aware of your order, and our customer support team will be sending you an email shortly with an update on the status of your shipment. We appreciate your patience and will work to resolve this as quickly as possible.
Diane M.
This company responded immediately and followed up after locating my package. It was delivered in a timely manner and in perfect condition. Thank you.
Reply from MrFluffyFriend™Dec 6, 2024
Diane, you totally made our day with your sweet message! We're absolutely over the moon that everything went smoothly with your delivery and that your package was in perfect condition when it reached you. It really means a lot when our customers have a great experience, and we're here for you whenever you need us. Your feedback is like the cherry on top of our sundae! Keep spreading the love! 😃
Helen
Bought product, 21/11/24, still not received 5/12/24. Tracking says product still on route? But been asked to review experience????
Reply from MrFluffyFriend™Dec 6, 2024
Hi Helen, I hope you're doing well. We totally get that the delay with your package isn't ideal and we're really sorry about the inconvenience it's causing you. To keep you in the loop, our support team has sent out an email with the most recent updates on your delivery. It might have slipped into your spam folder, so it's worth taking a peek there too. We're here for you if you need anything else, so just drop us a line and we'll be happy to help. Thanks for sticking with us and bearing with the wait! Cheers!
Ric R.
I've gotten 500 emails from these folks and I have yet to get the order. I ordered this thing on Nov 20 its been 3 weeks. I live in PA and its been sitting in NJ, one state over for 3 weeks. Do not order if you think you will get before Christmas. I have no idea how good or bad this pillow is because it still hasnt arrived. Hell I could have picked it up by now.
Reply from MrFluffyFriend™Dec 6, 2024
Thank you for your feedback, Ric. We understand the frustration caused by the delay. However, your package was delivered today, December 5, 2024, at 3:17 pm to your front door/porch. Please check the delivery location, and if you have any further questions or need assistance, feel free to reach out to us at [email protected]. We're here to help and hope your order meets your expectations.
Craig R.
Ordered an XXL bed for our mature Pitbull. What we received was a joke! It would probably be perfect for a Frenchie! The only way to contact the company is by email. Did so, wanting to return/exchange. They replied to first try "fluffing" it up (like that's going to make it bigger). Then, if returned, it must be in the he original packaging, which was a vacuum sealed package wrapped in packing tape that had to be cut in several places to get the "XXL" bed out. The bed's a joke, as is the company. Customer service doesn't exist! I'm eating the cost of this and went out and bought my dog a real XXL bed. Avoid, Avoid, Avoid!
Reply from MrFluffyFriend™Dec 6, 2024
Hey Craig, thanks for letting us know about your experience. We're really sorry to hear that the dog bed didn't hit the spot for you. It looks like you've already been in touch with our customer service folks through email, so keep chatting with them, and they'll do their best to help you out. If you haven't heard back or need more assistance, just shoot us an email at [email protected]. We're totally dedicated to sorting out your issue, so bear with us, please.
Joni G.
I bought the smaller pillow but it was too small for her. She still snuggled into it. I then ordered a bigger one and she loves it so much and can stretch out Thank you and love it
Reply from MrFluffyFriend™Dec 6, 2024
We're so happy to hear that your dog loves the larger pillow, Joni! It's wonderful that she can now stretch out comfortably. Thank you for your feedback and for choosing us! 😊🐾
Catherine N.
This is the third Mr Fluffy I've had because I now have three dogs. The beds are warm and draft proof, although I put a light blanket over the whippet just to make sure that she's toastie. The smaller ones can fit in the washing machine. They are also so light weight that I can easily take them outside and give them a shake now and then
Reply from MrFluffyFriend™Dec 6, 2024
Catherine, it's fantastic to hear that your dogs are loving their beds from MrFluffyFriend! It's always heartwarming to know that our products are making a difference in their comfort. Your ongoing support truly means the world to us, and we're so grateful for it. Keep those tails wagging! 😃🐶
Annick F.
Aucune réponse, site sans profil client, pas de suivi de colis envoyé après réception du paiement de la commande ... Colis informé livré par un suivi de colis reçu le même jour: pas de colis chez moi ... Aucun moyen de contacter le service de livraison. Formulaire de contact de Fluffy inefficace, personne ne répond (j'ai fait 2 courriers via ce biais).. Bref à fuir. 2 jours après la publications de cet avis: Le colis a été retrouvé autour de la maison. FluffyFriends n'a répondu a aucun de mes mails ni formaulaire de contact mais a daigné répondre à mon avis sur Trustpilot...
Reply from MrFluffyFriend™Dec 6, 2024
Nous sommes vraiment désolés, Annick, d'apprendre que vous vous sentez frustrée par les problèmes que vous rencontrez avec votre commande et notre service client. Après vérification, il semble que vous répondiez déjà aux e-mails qui vous ont été envoyés par l'un de nos représentants du service client. Nous comprenons parfaitement à quel point cela est important pour vous et nous nous engageons à vous aider dès que possible. Si vous rencontrez toujours des problèmes, n'hésitez pas à nous contacter à nouveau. Votre patience est vraiment appréciée pendant que nous allons au fond des choses. Merci de nous supporter !
