Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Sheri B.
Our Jake Russell has anxiety and he loves his new bed. I am ggoibg to order another one for our Corgi!
Reply from MrFluffyFriend™Oct 31, 2023
Dear Sheri, we're thrilled to hear that Jake Russell is loving his new bed! Thank you for your positive feedback, and we look forward to serving your Corgi as well. If you have any more questions or need assistance in the future, please feel free to reach out. Warm regards, Sarah Team MrFluffyFriend™
Eric R.
Really comfortable bed for our bichon who loves the soft fluffy material. Easy to wash and keep clean, a really great buy
Reply from MrFluffyFriend™Oct 31, 2023
Thank you for your fantastic review, Eric! We're delighted to hear that your bichon is enjoying the comfort and softness of our bed. Easy maintenance is essential, and we're thrilled that it meets your expectations. Your feedback means a lot, and we're here if you have any more questions or need assistance in the future. Warm regards, Sarah Team MrFluffyFriend™
sandra
My beagle adored this bed the second I unwrapped it. Her companion died in August and she has been fretting ever since. Only drawback is she doesn’t fit in it although the size is recommended for beagles. Have ordered a bigger one as it genuinely seems to comfort her even though she hangs out the side.
Reply from MrFluffyFriend™Oct 31, 2023
Thank you for sharing your feedback, Sandra. We're thrilled to hear that your beagle adores her new bed, and we hope it continues to provide comfort. We appreciate your input about the size, and ordering a bigger one sounds like a thoughtful solution to ensure her comfort. If you have any more questions or need assistance with anything else, please feel free to reach out. We're here to help. Warm regards, Sarah Team MrFluffyFriend™
JJ
Despite following the size chart, the Small bed was too small for my toy poodle/shitzu cross. Waste of $70 as she doesn't fit! Order 1 size up.
Reply from MrFluffyFriend™Oct 31, 2023
Thank you for your feedback, JJ. We appreciate your suggestion to order one size up, which can often provide a better fit. We are sorry if the pet bed you ordered is too small for your toy poodle/shitzu cross. To make things better for you and address your concern, we will be sending you an email. We're here to help ensure your furry friend's comfort. Best regards, Sarah Team MrFluffyFriend™
Susan G.
Same experience- absolutely terrible. I never received my item and weeks emailing customer service has gained me no results. I contacted PayPal for help with a refund. I have zero confidence in this company or getting the item I ordered. Fraudulent business practices. Stay away.
Reply from MrFluffyFriend™Oct 31, 2023
Dear Susan, we sincerely apologize for the inconvenience you've experienced. We take such matters seriously and will work to resolve this issue promptly. We will be sending you an email again to update you. If you're not seeing our responses in your inbox, please also check your spam and junk folders as well. We regret the negative experience you've had and hope you'll reconsider in the future. Best regards, Sarah Team MrFluffyFriend™
Lyn L.
My dogs love these beds. However the quality of the frabric is not durable enough, as the dogs dig to get the bed fluffed up for them to lay down on. I have two beds that I have had to close the holes made by the dogs. I have sewed up those holes to keep the stuffing inside the beds. I wish the fabric used was more durable.
Reply from MrFluffyFriend™Oct 30, 2023
Thank you for sharing your feedback with us, Lyn. We're delighted to hear that your dogs love our beds. We appreciate your input on the fabric quality and will certainly take this into consideration as we continue to improve our products. We wanted to make things better for you, however, you didn't provide an order number for us to check anything. If you have any more comments or questions in the future, please don't hesitate to reach out. We're here to ensure both you and your dogs have a great experience with MrFluffyFriend™. Warm regards, Sarah Team MrFluffyFriend™
Jim B.
Absolute rubbish, cheap components, limited cushion depth and the sizing is delusional. We order the size specified for our dogs breed, sadly it is far too small, with part of her never fitting. Just another reason to be wary of purchasing products from the PRC.
Reply from MrFluffyFriend™Oct 30, 2023
Dear Jim, we're sorry to hear about your experience. We value your feedback and apologize for any inconvenience you've encountered. Your input is important as we continually work to improve our products. One of our representatives will send you an email. We're here to help address any issues and ensure a better experience in the future. Best regards, Sarah Team MrFluffyFriend™
mep
Washes well, my German Shepherd loves it, bought it 5 months ago, still looking great.
Reply from MrFluffyFriend™Oct 30, 2023
Dear mep, we're thrilled to hear that your German Shepherd loves the product, and it's still in great condition after 5 months. Thank you for sharing your positive experience with us! If you ever need anything else or have questions in the future, please don't hesitate to reach out. We're here to ensure you and your furry friend have the best possible experience with MrFluffyFriend™. Warm regards, Sarah Team MrFluffyFriend™
