Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Alison D.
My sister's puppy is loving her new bed and I am sure my pup will be impressed too when she comes to visit.
Reply from MrFluffyFriend™Oct 29, 2023
Dear Alison, we're delighted to hear that your sister's puppy is enjoying her new bed! We hope your pup will be equally impressed when she comes to visit. If you have any questions or need assistance in the future, please don't hesitate to reach out. Warm regards, Sarah Team MrFluffyFriend™
ElBTru
I ordered this Oct 2 - it is Oct 27 and still no dog bed. Apparently it's in transit. Where is it? Here is the note: Your item departed a shipping partner facility at 9:03 pm on October 10, 2023 in JAMAICA, NY 11434. This does not indicate receipt by the USPS or the actual mailing date.
Reply from MrFluffyFriend™Oct 28, 2023
Dear Ellie, we apologize for the delay in receiving your pet bed. This is not a common situation. Upon checking, one of our representatives sent you an email to give you an update about your package. If you're not seeing the email in your inbox, please also check your spam and junk folders as well. Thank you for your patience. Best regards, Sarah Team MrFluffyFriend™
Kim D.
My whippets love the bed, however, they both cannot get in it! Lol I ordered a large and after getting it and seeing how much they love it and how nice it is, I will need a larger one! Having said all that, I love the looks, the quality and the fact they use the bed instead of my favorite chair!
Reply from MrFluffyFriend™Oct 28, 2023
Dear Kim, we're delighted to hear that your whippets love the bed! It's wonderful that they enjoy it so much. If you find that they need a larger size, we're here to help you with that. We appreciate your positive feedback on the looks and quality of the bed. Keeping your favorite chair free is an added bonus! If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure you and your whippets have a great experience with MrFluffyFriend™. Warm regards, Sarah Team MrFluffyFriend™
Kathy
We have a big dog. A golden retriever. She has hip dysplasia and love stretching out on the floor. We want to protect Bella's hips. She loves her new bed!
Reply from MrFluffyFriend™Oct 28, 2023
Dear Kathy, we're delighted to hear that Bella is enjoying her new bed! Providing comfort and support is what we aim for. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Give Bella a warm hug from us! Best regards, Sarah Team MrFluffyFriend™
TSTALL
It was frustrating how long it took to receive my beds. I purchased them on 10/4/2023. I didn’t receive them until 10/27/2023. I sent 2 emails and advised Joyce that USPS received the package but nothing was happening. I told Joyce it appeared to just move around USPS building on 10/15/2023 and nothing else. Both times I was told to wait 7-14 days. Finally on my 3rd email dated 10/24/2023 still there was no movement on my beds and finally Joyce stated she would check on the order. I finally received my package today 10/27/2023. I feel it took too long to receive my package and feel you all should have checked on delivery earlier rather then blowing me off with “give it 7 to 14 days”. As your product is made in the US it shouldn’t take 24days to receive the package. My dogs do appear to enjoy the beds after one of them quit chewing on it like a toy. I like the colors and style.
Reply from MrFluffyFriend™Oct 28, 2023
Dear TSTALL, we sincerely apologize for the extended delivery time you experienced. Your feedback is valuable, and we'll work to improve our communication and support during such delays. We're pleased to hear that your dogs are now enjoying the beds, and we appreciate your understanding. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We aim to ensure you have a smoother experience with MrFluffyFriend™. Best regards, Sarah Team MrFluffyFriend™
Karen T.
I purchased a dog bed, one of the fluffy kind from Mr.fluffy friend company. I used it for one night for my 2 chihuahuas to sleep in. In the morning, one of the seams had apparently came unstitched and the cotton insides were all over. The materials seem substandard when I inspected the bed. When , I wrote the company, they offered me a 15% refund. These beds are not cheap to begin with, I have purchased other similar beds from different companies that I have used for years with no problems. I will not be purchasing from this company again.
Reply from MrFluffyFriend™Oct 28, 2023
Dear Karen, we're truly sorry to hear about your experience with our pet bed. Your feedback is important, and we apologize for any inconvenience you've encountered. We're continuously working to improve our products, and we appreciate your input. One of our representatives will send you an email to assist you further. Thank you for giving us the opportunity to serve you, and we wish you and your Chihuahuas the very best. Sincerely, Sarah Team MrFluffyFriend™
Karen B.
This company is a fraud. DON'T ORDER FROM THIS COMPANY! I placed my order on 10/4/23 and they IMMEDIATELY took the $45 out of my acct. That is supposed to take place when the item ships. I have emailed the company numerous times but a complete run around. I HAVE NEVER RECEIVED THE BED!!! BEWARE! FRAUD FRAUD FRAUD I am starting legal action to get these people. I am 76 with very little money. They don't care.
Reply from MrFluffyFriend™Oct 28, 2023
Dear Karen, we apologize for the negative experience you've had. We take this seriously and would like to investigate this matter further to assist you. One of our representatives will send you an email to address your concern, and we will do our best to resolve the issue. Sincerely, Sarah Team MrFluffyFriend™
B H.
Never got the product and company refusing to give a refund. They say it shipped. I communicated several times and finally am disputing the purchase with my credit card. Ordered 10/2/23 and it is10/26 and still no product. Will not be using this company again.
Reply from MrFluffyFriend™Oct 28, 2023
Dear B H, we're truly sorry for the inconvenience you've experienced with your order. We understand your frustration and we wanted to take a look at the issue to ensure a resolution, however, you didn't provide an order number for us to check anything. If you need further assistance, please reach out to us via email at [email protected]. Your feedback is important, and we hope to have the opportunity to make this right in the future. Kind regards, Sarah Team MrFluffyFriend™
