Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Anna K.
Helps greatly with anxiety issues.
Reply from MrFluffyFriend™Jan 21, 2023
Hi Anna! Nothing makes us happier than knowing your pets love the beds. Thank you so much for your feedback!
My Way M.
Late delivery and bad excuses from the customer service, bed is smaller that the presentation. I ordered a L bed for my 14 kg dog and she does not fit!! (Company recommend this size for up to 18 kg. The bed has very cheap material material and was shipped from China. I have two dogs and both refused to sleep in it. Waist of money. Was offered 10% refund today or return at my own cost the then wait to see if the company accept a refund. Never seen such a bad return policy. Impossible to find the company adress online. Do not recommended!!
Reply from MrFluffyFriend™Jan 21, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Mrs W.
The delivery and everything was very good- we just feel slightly misled by the product, but that could be our dog!
Reply from MrFluffyFriend™Jan 23, 2023
Hi Mrs. White! Thank you for your feedback. . Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Johanna
Took 3 weeks to receive and although I ordered the size recommended for a poodle, it’s too small. He barely fits.
Reply from MrFluffyFriend™Jan 21, 2023
We are sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
DJP
Even though I ordered the largest bed it is too small for my sheepadoodle and he refuses to use it. He uses it as a pillow once in awhile.
Reply from MrFluffyFriend™Jan 21, 2023
We are sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
Barbara T.
According to the track info I was given, my 2 beds sat for nearly 3 weeks in Chicago. No one had an answer except please wait.
Reply from MrFluffyFriend™Jan 21, 2023
Hi Barbara! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Christina R.
Delivery and communication were unsatisfactory. Initial package was very late, past Christmas, and the second one was stolen in Brooklyn / not their fault, but after reordering for the third time, it’s been quite tardy and has yet to be delivered. In the meantime, I kept getting reminders that I failed to order this good deal. Thinking this would solve some problems, I ordered it. So, I’m now waiting for the TWO to be delivered. Finally, when they confirmed my new order, they had it being delivered to my home address, not where it was designated to go in Brooklyn. YIKES it’s been a nightmare!!
Reply from MrFluffyFriend™Jan 21, 2023
We are sorry for your negative experience with us. Thank you for pointing out to improve our product and services in the future. I want to assure you that your feedback does not go unnoticed.
Dolores C.
I just wrote your company an email and below I wrote what I thought of the product. I ordered an extra large, dark gray bed. The only thing I like about it is the color it is not supportive. It is not a bed, it is more like a rug. Your pictures are deceiving, I found that similar in home goods that are way more supportive than your bed and they were $30 so I would not recommend this bed or your company to anyone. Thank you.
Reply from MrFluffyFriend™Jan 23, 2023
Hi Dolores! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
