Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
JOSE L.
El producto bien,pero ha tardado más de un mes en llegar👎 Lo había pedido ,con tiempo?para Reyes y llego bastantes días después. El producto bien
Reply from MrFluffyFriend™Jan 21, 2023
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
Mrs B.
i like the bed but its much too small for my dog. its supposed to be a medium . so im very disappointed. and there were not any paperwork that i could send it back .if you can send me that i would appreciate it .also the bottom of the bed didn’t have a cushion in it , it was just a cheap bit of material . The sizes are completely wrong . I would love to get a refund and a bigger bed with that , is that possible ??
Reply from MrFluffyFriend™Jan 20, 2023
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Mary Lou J.
My boy loves his bed ! And you all were so good getting back to me and helping me ! I will be a return customer ! With your discounts I intend to buy beds for some of the dogs at the shelter in my town ! The fur baby’s that have been in the shelter to long with out any one interested in adopting ! I adopted my boy in 2020 and if I had a bigger yard I would adopted again ! But I help all I can !! I give to the agencies that help our babies, Cat Bandit. Humane Society, ASPCA, and my next is Best Friends, I wish I could fo more but I am 80 yr old and on social Security, I share what I can!! Thank you for your kindness ! With love Raider and me ❤️
Reply from MrFluffyFriend™Jan 23, 2023
Hi Mary Lou. Wow! This is really great! Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
Pam
My dog loves this bed!! Came in timely manner.
Reply from MrFluffyFriend™Jan 23, 2023
Hi Pam. We are thrilled to know your dog loves the bed. This review made our day!
Suzanna K.
I bought 3 beds and the dogs just lovvve them!!! Shipping is worth the wait, the holidays and weather had me worried for nothing. Fantastic customer service, as I had a few questions. Of course they have a great team, they’re dog people!! I Highly recommend MrFluffyFriend. Their contentment is such a joy to see!!
Reply from MrFluffyFriend™Jan 23, 2023
Hi Suzanna. Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
Cheryl D.
I was expecting a much larger pillow similar to what was advertised in the ad for the XXL. Although when I read the measurements, it is only 100 cm. My dogs and cat all love and share this pillow. It would have been nice for them to be able to share it together and is why I ordered the XXL. Don't think this pillow is worth the $114.00 dollars I paid (60%off). If I had known this before, I wouldn't have wasted my money and bought them a pillow they could all share.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Cheryl! Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.
Carl K.
Have still not received despite being told it is being delivered
Reply from MrFluffyFriend™Jan 18, 2023
Hi Carl! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order for you. You can contact us via email at [email protected].
Diane
Prompt efficient service
Reply from MrFluffyFriend™Jan 24, 2023
Hi Diane! Thank you so much for the 5-star review! We only want what's best for your beloved pet. 🐾️
