Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Josephine V.
Las camas para perros son fantásticas, cálidas,suaves y se ven bien. A los perros les encantan.
Reply from MrFluffyFriend™Jan 23, 2023
Hi Josephine! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
John K.
My dog loves his new bed it’s just the right size for him and super comfortable, although I haven’t used it myself. Plus the range of colours is great it matches our room decor.
Reply from MrFluffyFriend™Jan 23, 2023
Hi John! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
Bec
cats are loving the items purchased
Reply from MrFluffyFriend™Jan 19, 2023
Hi, Bec. Glad to hear that your cat loves the bed. Thank you so much! -Team MrFluffyFriend™
Susan
If I could give a 0 star I would. This is such a scam company. If you look at their website you have no place to make comments. I finally found this sight. I ordered this bed, and less than 12 hours later canceled it. They said they could cancel it because it was already shipped. Well, it sat in the warehouse for almost 20 days before shipping. I kept trying to have the stop shipment but they wouldn't do it. They said they would help me return it when I got it. Then I got it and they said the cost of returning it is so high that maybe I would consider a 15% refund. Ha, what a joke. When I told them that was not acceptable, they offered 25%. I insisted they send me the return form. Get this, it is shipping to China! My package didn't come from China! This is all just a scam. They don't mean 100% guarantee. They don't care about customer satisfaction! The product quality is cheep! The size on the sight was way smaller then they said. DON'T BUY THIS!
Reply from MrFluffyFriend™Jan 19, 2023
Hi Susan! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Mr D.
I would thoughly recommend this company as being very considerate and professional, after having had to get in touch with their customer service department as my parcel got held in the EVRI couriers debarkable which I gave a review of 1star because of our local man being efficient when he finally got my parcel some 3weeks later. Mr.Fluffyfriend sorted it out and gave me a discount refund because of the delay. Excellent.
Reply from MrFluffyFriend™Jan 23, 2023
Hi Mr. Dearsley! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
Baldchap
Was apprehensive seeing some of the reviews as they aren't cheap even on offer. Ordered slightly bigger than the recommended size and the dogs loved them. No odours. Very soft and the dogs seem more relaxed. Not very tough, so maybe not for someone with a destructive dog. Only issue was that they sent 1 instead of 2. Joyce was very helpful in getting the second one sent.
Reply from MrFluffyFriend™Jan 19, 2023
Hi there. We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! -Team MrFluffyFriend™
Martin
The bed was too small for a cat.
Reply from MrFluffyFriend™Jan 19, 2023
Hi Martin! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Julie
My order was sent the wrong size but MrFluffy friend corrected there mistake and sent me a new one
Reply from MrFluffyFriend™Jan 23, 2023
Hi Julie! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
