Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
coral
Perfect- I have to wake her up now as she is sleeping so much better
Reply from MrFluffyFriend™Jan 23, 2023
Hi, Coral. We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! -Team MrFluffyFriend™
Tineke C.
Great customer service and prompt communication. Anxiety bed very good quality! Thank you.
Reply from MrFluffyFriend™Jan 23, 2023
Hi, CJ. Thank you for sharing your kind words with us. We look forward to serving you again soon! -Team MrFluffyFriend™
Jan H.
a final ha venido y el pero esta SUPER contento
Reply from MrFluffyFriend™Jan 18, 2023
¡Hola, Jan! Seguimos comprometidos con nuestros clientes y su satisfacción. Comuníquese con nosotros lo antes posible para que podamos verificar el estado de su pedido. Puede contactarnos por correo electrónico a [email protected].
No N.
The bed is very flat, not like the picture at all
Reply from MrFluffyFriend™Jan 18, 2023
Hello, hope you're doing well! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Sharon F.
My dog loves it.The delivery was very prompt even though it was between xmas and new year
Reply from MrFluffyFriend™Jan 23, 2023
Hello Sharon. Thank you for sharing your kind words with us. We look forward to serving you again soon!
Lars H.
Unternehmen gewährt zwar ein 30-tägiges Rückgaberecht, der Rückversand des Artikels geht zu Lasten des Käufers und erfolgt zu einer Adresse in CHINA. In den Rückgaberichtlinien steht, dass Retouren an das "nächstgelegene Lager" gehen, kein Wort von CHINA......seriös ist aus meiner Sicht anders ! ERGÄNZUNG vom 23.01.2023 Es verwundert mich sehr, wenn ein Unternehmen mit untenstehender Antwort auf meine Bewertung vorhandene Seriosität bzw. den vorhandenen Willen zur Konfliktlösung vorspielen möchte, jedoch auf meine diesbezüglich Kontaktaufnahme per Email mit Datum 18.01.2023 nicht reagiert hat. Scheinbar ist der Wille zur Konfliktlösung doch nicht wirklich ausgeprägt ! Für mich ist die Angelegenheit noch nicht beendet, Paypal ist über dieses Geschäftsgebahren und den hier vorliegenden Bewertungen meinerseits in Kenntnis gesetzt worden. Ich hoffe, dieses führt zu einer entsprechenden Reaktion auf Seiten von Paypal.
Reply from MrFluffyFriend™Jan 18, 2023
Hallo Lars! Vielen Dank, dass Sie uns auf Ihre negative Erfahrung aufmerksam gemacht haben. Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Wir versuchen, unsere Produkte und Dienstleistungen mit hilfreichem Feedback wie Ihrem ständig zu verbessern. Sie können uns per E-Mail unter [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
Simon G.
Very happy with the dog bed. The company didn't meet its delivery target but, when it arrived, it was very safely parcelled up. The dog it's been bought for liked it pretty much immediately. Date of 'experience' below is a rough guess.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Simon. Getting positive feedback from fur parents we serve is always a joy. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed. -Team MrFluffyFriend™
Bella C.
I ordered two beds. One came in perfect condition, but the XXL was defective. The walls collapsed and you could feel the floor on the bottom. It hardly had any cushion/padding in it. I immediately contacted MrFluffyFriend to let them know about the issue, and they said the only options were to either send it back with tracking at my expense (which would be close to $30), or keep the defective bed and receive a 10% refund. After going back and forth several times discussing the issue, their final offer was to give me a 30% refund and me keep the defective product. MyFluffyFriend’s customer service was not as they advertise, and their product was not as they claim either. They made all kinds of claims about quality packaging, etc. I had to keep reminding them it wasn’t a pkg issue, it was a manufacturing issue. They were difficult to work with, and I will never purchase from them again. I can’t recommended them to anyone in good conscience either. Buyers beware!
Reply from MrFluffyFriend™Jan 18, 2023
Hi Bella! Thank you for bringing this to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
