Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Eric M.
The dog jumped into it and fell asleep instantly which is a first ever. Great product however length of delivery time detracts from the overall experience.
Reply from MrFluffyFriend™Jan 23, 2023
Hi, Eric. Getting positive feedback from fur parents we serve is always a joy. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed. -Team MrFluffyFriend™
Shay S.
Very good experience
Reply from MrFluffyFriend™Jan 23, 2023
Hi, Shay. Your positive review just made our day. Thank you so very much! -Team MrFluffyFriend™
Cw
I would not recommend this product or company. The bed that I ordered was in a very tight package. I ordered a 2XL thinking it would be big, but it wasn't. I should have taken a picture of the package, but didn't. It was literally wrapped in clear plastic and taped with packaging tape. I was really afraid I was going to damage the bed in trying to open it. When they mean free shipping, this company literally tries to ship it as cheap as possible. The bed was made of poor quality. My daughter's dog that I purchased this for, ripped it in just two days of using it. I am now sewing the rip, but this bed is not what I expected at all, especially for the amount of money that I paid for it. I would attach pictures to this post, but unable to. The anti-slippery bottom is "not" anti-slippery, I purchased a bed from Costco for half the price as this one and it truly has an anti-slippery bottom.
Reply from MrFluffyFriend™Jan 18, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Kimberly D.
This is a con. Paid so much money for a nice do it and it’s way to small! Not the size they say on Internet. If you want to return it to get a refund you have to pay the cost to send it back. Has to be sended back to china nog course nobody is doing this! Don’t get fooled by this company
Reply from MrFluffyFriend™Jan 18, 2023
Hi Kimberly! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Barbara T.
The only problem was the communication. Product great. Could be bigger though
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Barbara. Thank you for pointing out to improve our service in the future. I am sorry to hear that you were dissatisfied with our product size and communication service. Thank you and have a nice day! - Team MrFluffyFriend™
JOHN L.
Package took almost a month to arrive from date of purchase. Unacceptable delivery service, also the product is nothing like as advertised, has hardly any padding nothing like your advertisement. Finally had a terrible smell to it when it did finally arrive. Will return it
Reply from MrFluffyFriend™Jan 18, 2023
Hi John! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Jc
Really disappointed- took 3 weeks to arrive & when it did was not what I expected for the price. Yes it’s fluffy but that’s all- no padding of any sort so a larger dog( we have a ridgeback) is pretty much lying on a fluffy blanket on the floor. Might be ok for a small dog or cat. We’ve bought much better from Costco at half the price. Expensive overpriced blanket! Thought it was an Australian company but shipped straight from China!
Reply from MrFluffyFriend™Jan 18, 2023
Hi JC! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Teena B.
Took over 21 days as advertised, I have a high stressed dog this is why I purchased the bed after reading the comments, it does not calm these type of dogs he tore it up with in 1 hour. I’m so disappointed in this product and price. Teena
Reply from MrFluffyFriend™Jan 18, 2023
Hi Teena! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
