Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
T & P G.
Great other than long delivery time. Thanks
Reply from MrFluffyFriend™Jan 20, 2023
Hi there. Appreciate your feedback. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed. -Team MrFluffyFriend™
KP
The measurement on your website is not correct . The bed I ordered (following your guidelines) is too small for my 30 of dog. Apparently exchanges are a difficult process since the bed has to go back to China? I told many puppy parents about the bed but I quickly told them to find a different option. Good concept BAD follow through
Reply from MrFluffyFriend™Jan 21, 2023
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Darrell
Really nice bed. My Candy took to it right away. She stays in it while I’m gone. Also when not laying in the chair with me.
Reply from MrFluffyFriend™Jan 24, 2023
Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
Karen G.
Took several weeks to arrive. When it did, bed had an awful odor to it! I sprayed with Lysol & aired outside for a full day before I could bring it inside. Even then, my dog sniffed it & refused to get on it. I moved it to different areas of the house hoping he would get on & try it. No such luck. Every time I moved it to another area, it shed terribly. No way would I even think of putting this in my washer for fear of clogging filter from the shedding. Hence, my 2 stars.
Reply from MrFluffyFriend™Jan 21, 2023
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Cynthia
Loved the color the texture but the fullness was a little lacking and what looks a little firmer on the ad is well flatter in person.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Cynthia, Getting positive feedback from fur parents we serve is always a joy. Thank you for pointing out to improve our product in the future. We try to constantly improve them with helpful feedback like yours. Thanks a lot! - Team MrFluffyFriend™
Christine C.
I placed this order as a Christmas gift and did not receive it until after New Years. I was not informed that the shipments were delayed because of Covid until I inquired about it. I should have been informed when I placed the order that the shipments were at least 21 days out. My dog jumped out of it and will not stay in it. Instead if it comforting her, she is afraid of it. I guess it is not made for every dog.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Christine. Thank you for sharing your insights with us. It's hard to hear that you had a negative experience.
Belinda C.
Time to receive it status was impossible how they explain the item totally disappointed I will never order from this company
Reply from MrFluffyFriend™Jan 18, 2023
Hi Belinda! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Debbie C.
My dogs took to the new beds right away.now we will see if they hold up.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Debbie. We are thrilled to know your dog likes the bed. This review made our day! - Team MrFluffyFriend™
