Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Ellen G.
The only issue is that the bed sheds a little.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Ellen. We are sorry for your negative experience with the product sizing. I want to assure you that your feedback does not go unnoticed. Thank you and have a nice day! -Team MrFluffyFriend™
Melissa
I wanted to return my dog bed because it wasn't has comfy and big as it looked. They will not return my bed or give me my money back. They offered 10% moneyback.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Melissa! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Anne E.
Our 12.5 year old standard poodle loves his new bed. It arrived in a timely way and he has been in it since we unpacked it. Product and service both excellent so far.
Reply from MrFluffyFriend™Jan 24, 2023
Hi Anne! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
harriette J.
We like our bed. Hoever, if I were the designer, I would make the cushion bigger and thicker. The exterior is lovely.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Harriette. Getting positive feedback from fur parents we serve is always a joy. We try to constantly improve them with helpful feedback like yours. Looking forward to seeing you again soon! - Team MrFluffyFriend™
Liz S.
My pets love this bed. Especially my 19 year old cat. It is so perfect and therapeutic for him. I would highly recommend this bed for elderly, and anxious pets. It is very comforting.
Reply from MrFluffyFriend™Jan 24, 2023
Hi Liz! Nothing makese us happier than knowing that your pet loves the bed. Thank you for the positive feedback! 🐾️
JCL
HORRIBLE COMPANY! Complete scam! Received the dog bed that looks nothing like the picture. There’s barely any stuffing on the bottom part. I contacted customer service about returning the item and haven’t heard back to get an address for the return. No phone # or address listed on their website, only an email address. Still waiting for my money back. Do not waste your time or money! This company is a joke!
Reply from MrFluffyFriend™Jan 20, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Tom L.
Took forever to ship.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Tom! We are terribly sorry to know you are unsatisfied with our service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Markie
I ordered the WRONG SIZE and e mailed you to see what to do, maybe reorder and get the right size. I WAS IGNORED. I now have a tiny POS for a 110 pound dog... THANKS FOR NOTHING AND POOR SERIVCE. STOP E-mailing me and begging on behalf of WWF. Improve your service , Maybe?????????????????????????????????????????????
Reply from MrFluffyFriend™Jan 20, 2023
Hi Markie! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
